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Description

I worked as a deployment and proximity technician and I want to continue in the same direction

Lots of experience in various companies and bank accounts such as: Société Générale and BNP Paribas

Adaptability and sense of service are necessary to accomplish tasks in good conditions

Customer satisfaction is very important.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

GROUPAMA
Proximity Technician
December 2023 - June 2024 (6 months)
Responsibility.
Handling Level 1 and 2 incidents, preparing and configuring laptops for new arrivals. Configuring badges to connect to printers. Installing applications via SCCM. Resolving various PC or application problems on-site or remotely. Configuring Teams and OneDrive messaging under Office 365. Updating hardware in Service Now. Configuring phones via MDM for new and existing users.
BNP PARIBAS
N1, N2 Proximity and Deployment Support Technician
October 2021 - November 2023 (2 years and 2 months)
Pantin, France
Proximity and deployment technician within BNP Paribas bank
Handling Level 1 and 2 incidents, preparing and configuring laptops for new arrivals. Configuring badges to connect to printers. Installing applications via SCCM. Resolving various PC or application problems on-site or remotely. Configuring Teams and OneDrive messaging under Office 365. Updating hardware in Service Now. Configuring phones via MDM for new and existing users.
BP2S
Proximity Technician
October 2021 - November 2023 (2 years and 1 month)
Responsibility.
• Domain migration and handling generated incidents and tracking tickets on the ServiceNow tool until resolution
• Welcoming users (BNP population, managers, VIPs, and service providers).
• Population of 2500 people
• Handling N1 and N2 incidents, following connection problems, Office 365 issues (Teams, Skype, OneDrive, Outlook), access to shared directories and printers
• Assigning laptops to new users, replacement in case of anomalies, reinstallation of various applications, requests for NAS access, VPN access
• Encoding access badges for laptops
• Installing business applications via SCCM
• Reactivating PCs removed from the domain and updating the McAfee antivirus database
• Remote control to resolve problems remotely, if necessary, scheduling an on-site appointment
• For complex or recurring incidents, escalating them to a higher level on the ServiceNow tool, tracking until resolution and incident closure
• Entering new problems encountered and their solutions into the shared knowledge base, facilitating resolution in similar cases.
• Updating information in ServiceNow for real-time tracking.