Fawad K.

Delivered end-to-end BI, automation and forecasting solutions across large-scale contact centre datasets, supporting enterprise clients and senior leadership teams.

Delivered real-time KPI dashboards supporting 5M+ daily customer interactions, enabling live operational monitoring for enterprise clients.

Designed and automated OLPC ETL pipelines, reducing legacy reporting effort by 30% and enabling secure scheduled SFTP data delivery.

Built Python-based forecasting models (ARIMA, Prophet, Random Forest) to predict call volumes and staffing demand, improving workforce planning and service performance.

Developed and published Business Objects Universes to production environments, reducing Excel-based data manipulation by 40%.

Built interactive dashboards in DOMO, Tableau and Power BI to support operational and commercial teams, enabling real-time insight delivery with role-based access controls.

Automated reporting workflows using SQL stored procedures, Python scripts and PowerShell, reducing manual processing time by 20% and increasing capacity for analytical deep dives.

Produced senior-level operational and Board reports to support strategic performance reviews and commercial planning.

Collaborated with IT, Change and Linux teams to deliver GDPR-compliant client data via secure SFTP processes.

Supported service launches, reporting migrations and end-to-end project delivery through cross-functional teamwork.

Produced senior-level reporting to support strategic planning and performance optimisation.

Collaborated cross-functionally to deliver data solutions aligned with business and client objectives.

Analysed merchant transaction data and card terminal performance to identify revenue trends and commercial opportunities. Evaluated and optimised commission structures, aligning sales incentives with high-value and recurring revenue streams. Segmented merchants based on transaction behaviour and value, enabling targeted sales strategies and improved performance. Delivered insights that influenced pricing, incentives, and revenue strategy. Built dashboards and reports tracking sales performance, revenue contribution, and merchant activity. Partnered with sales and management teams to improve conversion, retention, and revenue generation. Automated reporting processes, increasing efficiency and enabling more advanced commercial analysis.

Delivered sales and performance analysis across 195 stores, supporting commercial decision-making.

Analysed product categories, refunds, and stock loss to improve profitability.

Built automated reporting solutions and dashboards for business users.

Conducted basket and transaction analysis to identify customer behaviour trends.