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Faustine DupuisFD

Faustine Dupuis

Telephone Answering and Secretarial Services

€125/day
Sallaumines, FR
3-7 years
Administrative Management
Homeshoring
Schedule Management
Customer Service
Back Office

Average response time: 1 hour

Freelancer profile translated to English.
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About Faustine

Hello, I am Faustine, and I am a versatile secretary. My job consists of providing telephone answering services for healthcare professionals, but also of taking care of various administrative tasks.

As a secretary, I am used to handling incoming calls with professionalism and empathy. I am capable of taking precise messages, managing emergencies, and reassuring patients. My goal is to facilitate communication between patients and healthcare professionals, while ensuring the confidentiality of information.

In parallel, I have solid experience in administrative secretarial work. I am competent in managing schedules, drafting correspondence, filing documents, and organizing meetings. I am rigorous, organized, and I know how to adapt to different requests.

I am at your disposal for any questions or further information.
Health and Wellness
HR Services

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Presta'services 62
    Telephone Answering Service
    MEDICAL
    February 2025 - Today (1 year and 4 months)

    Call Management:

    Call Reception and Filtering:
    This involves answering calls quickly and professionally, identifying the caller and the reason for the call, and redirecting the call to the appropriate person or department.
    This often involves handling a large volume of calls, especially in the medical field.

    Message Taking:

    It is essential to take clear and precise messages, noting essential information (name, phone number, reason for call, etc.).
    Emergency Management:
    In the medical field, it is crucial to know how to identify emergency situations and react quickly accordingly.
    Schedule Management and Appointment Booking:
    This can include scheduling appointments, managing cancellations and changes, and optimizing the schedule.
    Customer Relations Communication Empathy Listening Skills Stress Management Rigor and Organization
  • Au bout du fil
    HR Assistant
    TELECOMMUNICATIONS
    July 2021 - July 2024 (2 years and 11 months)
    Villeneuve-d'Ascq, France
    Employee Management
    File management and follow-up
    First-level technical problem management
    Monitoring employees on various assignments and setting up support documents, financial monitoring of independent agents
    Management and monitoring of various incoming and outgoing call assignments
    Call evaluation to ensure quality standards and improve employee skills if necessary
    Recruitment of new employees
    Setting up sales meetings

    Interpersonal Skills Active Listening Kindness Autonomy Dynamic

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Education

  • Secretarial Work
    Lycée Sainte Anne
    2007
    Classement appel entrant/sortant accueil client
  • Remote Customer Relations Officer
    CFA du Pays de Montbéliard
    2008

Certifications

  • Become a Homeshorer
    CFT Roubaix
    2020

Skill set

Microsoft Word
Microsoft Excel
Secretarial Work
Customer Relations
Communication
Empathy
Listening Skills
Stress Management
Rigor and Organization
Interpersonal Skills
Active Listening
Kindness
Autonomy
Dynamic

Categories

  • Other