Freelancer profile translated to English.

Description

Customer care for years, I offer my skills in customer relations, before and after sales, to e-commerce businesses, start-ups, SMEs, and large companies.

I am familiar with the most used tools in customer relations and I quickly adapt to the company culture in which I work.

I have the most effective tools to carry out my missions and am always enthusiastic about joining a new team.

In short, I am the right-hand person you need in your CARE team.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

BIRCHBOX
CUSTOMER SUCCESS
E-COMMERCE
November 2017 - January 2018 (2 months)
Paris, France
Management of web inquiries, tickets, and disputes via Zendesk and Birchbox intranet.
Orchestra
Customer success
E-COMMERCE
September 2020 - October 2020 (2 months)
Paris, France
Management of chat, Facebook messages and comments, processing refund requests and lost package returns.
HESPERIDE
CUSTOMER SUCCES
E-COMMERCE
May 2020 - September 2020 (5 months)
Paris, France
Answering phone calls from clients and prospects, advising and providing information on product selection. Processing warranty claim files for garden furniture.
Smile active listening advice