Fatou Diagne

Recruitment and HR coordination, Job offer writing and dissemination, Sourcing and selection of technical profiles (IT, logistics…), Organization and follow-up of interviews, Integration and follow-up of technicians on assignments, Management of client and provider relations, B2B commercial development, Identification of prospects and contact initiation (banks, hospitals, SMEs…), Development of tailored proposals and pitches, Follow-up of framework/personnel delegation contracts, Negotiation and client relationship management, Tools & organization, Use of CRM and Excel spreadsheets for mission tracking, Planning organization and regular reporting, Creation of commercial documents (mission sheets, offers, profiles).

Customer Relations Manager – La Chaumière (Artisan Bakery)

September 2023 – July 2024

Customer reception and advice, team management, B2B/B2C sales, market analysis and product positioning. Creation of communication materials and implementation of digital prospecting strategies to develop clientele.

Sales Techniques (B2B/B2C), Sales Argumentation and Negotiation, Customer Loyalty, Construction and management of a commercial offer, Development of commercial proposals, Customer reception and advice, Satisfaction monitoring and complaint handling, Management of a point of sale or activity.