About Fatma
French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Experience
- Stime DSI Groupement Les Mousquetaires,Transition Manager — Quality Management SystemRETAIL (LARGE RETAILERS)September 2025 - Today (9 months)Châtillon, FranceManaged the QMS domain and deployed a structuring/governance roadmap for an IT department of 600+ employeesManaged a team of 6 people and supported Process Owners in formalizing and maturing their processesProduced operational quality tools: review kits, maturity sheets, documentation templatesImplemented and monitored process management KPIs, led the continuous improvement initiativeMaintained a balance between documentary rigor and SAFe agility to make the QMS useful for field teams
- SAFRAN,Head of RUN Performance ImprovementAVIATION AND AEROSPACEJanuary 2024 - August 2025 (1 year and 7 months)Malakoff, FranceManaged RUN performance for all group services, in direct liaison with the CIOProduced and managed weekly KPIs, monitored a 99% availability objectiveCross-functional coordination of a committee with 15 stakeholders including 4 operations directorsStructured and managed continuous improvement projects: SAP stabilization, revision of service provider integration process, deployment of Lean within ITIL processesResults: -30% major incidents vs. previous year · -20% network incidents · +25% customer satisfaction
- SAFRAN,HEAD OF UNIFIED COMMUNICATIONS DIVISIONAVIATION AND AEROSPACESeptember 2022 - December 2023 (1 year and 3 months)Malakoff, FranceBuilt and managed a team of 8 employees in France & offshore: objectives, evaluation, coachingManaged CAPEX/OPEX budgets and monitored the service portfolio (PMT)Chaired a committee involving the 12 top-tier company managersDeveloped the service roadmap: maturity assessment, simplification, continuous integrationMonitored service quality and performance: SLAs, incident and change management
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Education
- Telecommunications Engineering DegreeTélécom SudParis2009Diplôme d'ingénieur en télécommunications
Certifications
- ITIL® v4 FoundationPeopleCert2025
- Leading SAFe (6.0)SAFe by Scaled Agile, Inc.2026