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Fatma T.FT

Fatma T.

Transformation & Management Consultant

€950/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Fatma

IT Manager with 15 years of experience in permanent contracts in large groups (Safran, GRTgaz/NaTran, SFR), I went freelance in 2025 with an initial transition mission underway at Stime DSI — Groupement Les Mousquetaires.
My core business: IT operational performance management, process structuring, and multidisciplinary team management. I intervene where there is a need to structure, make reliable, or take over IT management, with a dual ITIL v4 and SAFe culture translated into concrete practices.
My permanent contract experiences have allowed me to build solid expertise in demanding contexts: at Safran, managing the RUN performance of a group IT department with -30% major incidents and +25% customer satisfaction; at GRTgaz, implementing SAFe and managing budgets up to €5 million with an annual reduction of -10% achieved.
I am available for missions of 3 to 12 months, hybrid or on-site in the Île-de-France region, in contexts of transformation, structuring, or continuous IT improvement.
  • French

    Native or bilingual

  • Arabic

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Stime DSI Groupement Les Mousquetaires,
    Transition Manager — Quality Management System
    RETAIL (LARGE RETAILERS)
    September 2025 - Today (9 months)
    Châtillon, France
    Managed the QMS domain and deployed a structuring/governance roadmap for an IT department of 600+ employees
    Managed a team of 6 people and supported Process Owners in formalizing and maturing their processes
    Produced operational quality tools: review kits, maturity sheets, documentation templates
    Implemented and monitored process management KPIs, led the continuous improvement initiative
    Maintained a balance between documentary rigor and SAFe agility to make the QMS useful for field teams
    CIO Office ITIL Agile Methodology CMMI Team Management
  • SAFRAN,
    Head of RUN Performance Improvement
    AVIATION AND AEROSPACE
    January 2024 - August 2025 (1 year and 7 months)
    Malakoff, France
    Managed RUN performance for all group services, in direct liaison with the CIO
    Produced and managed weekly KPIs, monitored a 99% availability objective
    Cross-functional coordination of a committee with 15 stakeholders including 4 operations directors
    Structured and managed continuous improvement projects: SAP stabilization, revision of service provider integration process, deployment of Lean within ITIL processes
    Results: -30% major incidents vs. previous year · -20% network incidents · +25% customer satisfaction
    ITIL CIO Office Multidisciplinary Team Management Lean IT RUN
  • SAFRAN,
    HEAD OF UNIFIED COMMUNICATIONS DIVISION
    AVIATION AND AEROSPACE
    September 2022 - December 2023 (1 year and 3 months)
    Malakoff, France
    Built and managed a team of 8 employees in France & offshore: objectives, evaluation, coaching
    Managed CAPEX/OPEX budgets and monitored the service portfolio (PMT)
    Chaired a committee involving the 12 top-tier company managers
    Developed the service roadmap: maturity assessment, simplification, continuous integration
    Monitored service quality and performance: SLAs, incident and change management
    Multidisciplinary Team Management Digital Transformation Agile Methodology Microsoft Office Digital Workplace

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Education

  • Telecommunications Engineering Degree
    Télécom SudParis
    2009
    Diplôme d'ingénieur en télécommunications

Certifications

  • ITIL® v4 Foundation
    PeopleCert
    2025
    ITIL V4
  • Leading SAFe (6.0)
    SAFe by Scaled Agile, Inc.
    2026
    Agile Methodology Lean Management Agile Methodology (SAFe) SAFe

Skill set

Categories