Freelancer profile translated to English.
Back to original languageAbout Fatma
Workday HCM certified and with professional experience in project management, technical support, and customer satisfaction management, I have a true passion for these areas.
Polyglot and with very good written and oral communication skills, I am autonomous, agile, and proactive. Result-oriented and customer satisfaction-focused, I will be your ally to succeed in your projects and achieve your goals.
If you would like to discuss projects related to these topics with me, please do not hesitate to contact me!
English
Fluent
French
Native or bilingual
German
Conversational
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- MercerService ManagerHUMAN RESOURCESJanuary 2024 - June 2024 (6 months)Ticket management for a portfolio of 5 clients and SLA monitoringImplementation of good maintenance practicesPreparation and facilitation of governance instances with clientsEnsuring proposals and monitoring of Release ManagementAdvising and supporting clientsBilling management
- BpifranceCustomer Success ManagerBANKING AND INSURANCENovember 2020 - December 2023 (3 years and 2 months)Paris, FranceManagement of level 3 technical support for digital lending platformsContinuous product improvement and customer satisfaction managementTraining of level 1 and 2 support agents, support and documentation of processes
- Chambre Allemande de l'Industrie et du Commerce (AHK)Project ManagerHUMAN RESOURCESMarch 2017 - October 2019 (2 years and 8 months)Project management: organization of job fairs, training, and professional retraining.Conceptualization, planning, financial and technical monitoring, marketing, and risk management.Management of a team of 5 employees.
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Education
- MBA - Master of Business AdministrationIUBH Internationale Hochschule (Germany)
- Professional Master's in Social Psychology of Work and OrganizationsUniversité Aix-Marseille2014
Certifications
- AZ-900: Microsoft AzureMicrosoft2020
- Diplôme Approfondi en Langue Française (DALF - C2)Ministère de l'éducation Nationale2018