Freelancer profile translated to English.
Back to original languageAbout Fati
🌿 After several years of experience in the hotel industry, I now help companies, freelancers, and tourist establishments save time through smooth administrative management and professional customer communication.
💻 Organized, rigorous, and with excellent service orientation, I take care of your reservations, emails, schedules, invoices, databases, or any other task related to the coordination and follow-up of your daily activities.
🤝 Accustomed to demanding environments (4⭐ hotel and corporate sector), I make it a point of honor to offer efficient, discreet, and human collaboration.**
🔹 My strengths: responsiveness, adaptability, attention to detail, and professionalism. 🔹 Languages: French, English, Arabic. 🔹 Available for remote missions or occasionally on-site.
✨ If you are looking for a reliable, versatile, and pleasant assistant to collaborate with, I would be delighted to discuss your needs.
French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Can work on-site
Valenciennes (up to 50km)
Experience
- Agrati,ReceptionistAUTOMOBILEFebruary 2024 - January 2025 (11 months)Vieux, FranceWelcoming visitors and directing them within the premises. Managing phone calls and emails. Organizing and tracking appointments and meetings. Administrative management (registration, updating files). Assisting internal teams with logistics and daily coordination. Ensuring the smooth running of the establishment and managing surveillance cameras.
- Hôtel MercureReceptionistHOSPITALITYFebruary 2025 - Today (1 year and 5 months)Valenciennes, FranceWelcoming and retaining customers (check-in/check-out, reservation management). Coordination with internal and external teams. Managing unforeseen events and resolving customer issues. Contributing to the improvement of customer satisfaction (+98% positive feedback). Organizing seminars.
- Hôtel Atlas,Assistant / Sales DepartmentJuly 2019 - February 2020 (7 months)Mogador, MK, MoroccoContributing to sales optimization and increasing hotel revenue. Administrative management: contract follow-up, updating customer database, and sales reporting. Participating in the promotion of hotel services and monitoring commercial offers.
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Education
- Certificate in Leadership and Team Management.2025Certificat en Leadership et Gestion d'equipe.
- Specialized Technician Diploma in Travel Agencyl'ISTHT2017Diplôme de technicien Spécialisé en Agence de Voyage