Freelancer profile translated to English.

Description

Hello, my name is Fatine and I am a bilingual (FR/EN) virtual assistant specializing in customer service, e-commerce management, and logistics.

With several years of experience as a Customer Service representative at DHL, I have developed excellent organizational skills, customer relationship management, and coordination abilities.

In parallel, I manage my own brand of hair accessories, which has allowed me to master the management of a Shopify site, social media, order processing, and daily customer satisfaction.

What I offer: reliable, human, and professional support to help you manage your tasks remotely, save time, and grow your business with peace of mind.

My services include:

• Customer support (email/chat/phone)

• Order tracking / logistics

• E-commerce assistance (Shopify, WooCommerce…)

• Social media (Instagram, TikTok)

• Organization & collaborative tools (Google Drive, Trello, Notion…)

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

DHL - Belgium
Customer service
LOGISTICS AND SUPPLY CHAIN
August 2022 - Today (3 years and 10 months)
Machelen, Belgium
Tools used: CargoWise, Excel

I worked in the customer service department at DHL, mainly for large accounts in the automotive sector (Volvo, Audi, TVH…).
My main responsibilities were:
• Daily management of customer requests (emails & phone)
• Organization of transport bookings and shipment tracking
• Invoice issuance and administrative follow-up
• Coordination with warehouses for stock management
• Tracking of logistics KPIs and reporting

This experience allowed me to develop excellent rigor, good communication with B2B clients, and great autonomy in managing complex logistics flows.
Keep Your Natural
Administrator
E-COMMERCE
January 2021 - Today (5 years and 5 months)
Bruxelles, Belgium
Keep Your Natural is my own brand of hair accessories. This brand has allowed me to master Shopify site management, social media, order processing, and daily customer satisfaction.

A fan of social media, Shopify, platforms like Canva, and Notion, managing an e-commerce site holds no secrets for me.