Freelancer profile translated to English.

Description

👋 Hello, I'm Fatim Zahra,

With over 10 years of administrative and commercial training in various sectors such as construction, electricity, banking, retail, etc...

I specialized in Customer Care, basically everything related to customer service, an essential point in your business. Rigor and responsiveness are key!!!

A satisfied customer is a customer who stays :)

I optimize procedures and orders to save you time, improve fluidity, and bring you peace of mind.

📞 Available for a free 30-minute call to understand your needs and help you organize and grow your business more effectively.

⏱️ Flexible and responsive: I also work HOURLY, according to your needs and your pace.

👉 Contact me, try it out, and you'll see!! Shall we get started? Let's go!

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
German
Basic
Arabic
Basic

Workplace preferences

Can work on-site

Massy (up to 50km)

CONVERSENS
Customer Care - Client Relations Assistant
PRESS AND MEDIA
August 2025 - November 2025 (3 months)
Customer support and retention
Handling incoming call complaints
Variable data entry
Customer Care Customer service File tracking
VPK Corrugating
Sales Assistant
RETAIL (SMALL BUSINESS)
June 2022 - July 2023 (1 year and 1 month)
91160 Longjumeau, France
Order management according to client schedule, purchase and sales order entry, file tracking, resolution of delivery disputes, quotes, invoicing, document dispatch, archiving.
Quotation and invoicing Customer Care File tracking Administrative and commercial management Dispute resolution
Inotec Barcode Security
Sales Administration Assistant
RETAIL (SMALL BUSINESS)
January 2016 - May 2022 (6 years and 4 months)
Les Ulis, France
Administrative processing of orders, disputes, account creation, file tracking, delivery tracking, dispatch of documents.
Commercial management, quotes, invoices, product sales - Verification of print proofs.
Management of a client portfolio and customer loyalty.
Administrative and commercial management File tracking Dispute resolution Quotation and invoicing