Freelancer profile translated to English.
Back to original languageAbout Fatima Sohra
I offer over ten years of experience in the operational and administrative management of multi-technical maintenance and TCE works monitoring.
My role: To reduce your workload to free up your time and allow you to concentrate fully on your core business.
I can assist you with:
- Coordination of TCE works.
- Administrative management of multi-technical maintenance
- Analysis and complete processing of quotes, negotiation.
- Subcontractor management: compliance, contracts, disputes, coordination, PPSP
- Monitoring of interventions, emergencies, claims, and closing of punch lists.
- Reporting, dashboards.
- Associated administrative management: invoicing, indexation.
Beyond my expertise in maintenance and TCE works, I also act as a versatile administrative manager for organizations wishing to delegate all or part of their routine tasks. Organized and autonomous, I handle the following tasks:
- Mail and email management.
- Organization of schedules, planning, and meetings.
- Drafting professional documents: minutes, memos, letters, presentations.
- Monitoring administrative files and updating databases.
- HR support (writing job offers, CV screening, interview organization, expense report management);
- Preparation of accounting documents, invoicing, follow-up on payments.
- Support for managers in internal coordination.
- Creation and formatting of Excel spreadsheets, reports, and summaries.
I provide you with smooth, rigorous, and proactive management, adapting to your tools, your deadlines, and the specificities of your organization.
French
Native or bilingual
Spanish
Native or bilingual
Catalan
Native or bilingual
English
Conversational
Can work on-site
Lyon (up to 50km)
Experience
- SOLUTION MAINTENANCEOperations ManagerCIVIL ENGINEERINGMarch 2021 - September 2024 (3 years and 6 months)69530 Brignais, France• Supporting technical assistants in improving operations and resolving issues to provide optimal customer service.◦ Preparing quotes.◦ Filling in tracking sheets, preparing activity reports, reporting malfunctions.◦ Improving existing procedures.◦ Managing disputes with service providers.◦ Indexing invoices, preparing invoicing.◦ Ensuring subcontractor compliance.◦ Monitoring customer satisfaction, surveying new needs, preparing adapted proposals.
- CREA MAINTENANCETechnical Assistant Project ManagerSeptember 2019 - April 2021 (1 year and 7 months)69340 Francheville, France• Management and monitoring of multi-technical intervention requests, claims, and emergencies.• Management of punch list items.• Consulting service providers for quotes, analyzing received quotes, and negotiating prices.• Preparing quotes and sending them to the client.• Preparing PPSPS when necessary.• Responding to requests by email and phone, reporting to my supervisor and the client.• Preparing client visits for the sales department (activity reporting to maximize interview success).
- EMALEC S.ATechnical AssistantJune 2015 - September 2019 (4 years and 3 months)Saint-Genis-les-Ollières, France• Global management of Multi-technical Maintenance in a team of 550 stores.• Managing lighting stock across all KIABI stores.• Processing, organizing, and ensuring the successful completion of interventions.• Assisting the project manager in all their responsibilities.• Preparing quotes, assisting the project manager.• Negotiating prices (aerial platform rentals, equipment, quotes).• Purchasing necessary items for interventions.• Managing the follow-up of electrical punch lists and safety equipment, as well as national and international safety commissions for stores.• Analyzing intervention reports from technicians and subcontractors, completing actions, and creating future actions.• Reporting to clients.• Active participation in Emalec Spain's development.• Developing the Spanish subcontractor database.• Translating administrative and technical documents from French to Spanish.
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Education
- Baccalaureate in Economics and Social Sciences2005Baccalauréat Social et économique
- Bachelor in International BusinessESEC2008Bachelor Commerce Internationale