Freelancer profile translated to English.
Back to original languageAbout Fatima
Are you looking for a reliable, versatile, and structured partner to manage your operations, administration, or projects?
I am an Online Business Manager (OBM) and Senior Virtual Assistant, with over 12 years of experience in operational management, coordination, client relations, management, and business organization, AI strategy, in France, Switzerland, and internationally.
My mission: to save you time, structure your business, and streamline your professional daily life.
My rich background—banking, HR, operational management, marketing, e-commerce, team management, and project steering—allows me to provide comprehensive and strategic support to executives, consultants, entrepreneurs, coaches, firms, and SMEs.
French
Native or bilingual
English
Native or bilingual
Wolof
Native or bilingual
Remote only
Primarily works remotely
Experience
- LCL Banque & AssurancesFinancial Advisor for IndividualsBANKING AND INSURANCENovember 2022 - Today (3 years and 7 months)Annemasse, FrancePortfolio management – financing – insurance – multichannel client relations• ▪ Management of a portfolio of 1,200 individual clients: financial advice, telephone responses (objective 100% answer rate), and multichannel request processing.• ▪ Sales and advice on financial products, investments, savings, personal & property insurance, after needs analysis.• ▪ Client support for their real estate projects: file assembly, financing study, risk management, and compliance.• ▪ Daily monitoring of banking operations, portfolio risk prevention, and business development.
- Chouette MamaMarketing & Sales ManagerFASHION AND COSMETICSJanuary 2021 - January 2022 (1 year)Dakar, Senegal• ▪ Strategic brand repositioning after acquisition: new identity, marketing plan, and sales strategies.• ▪ Coordination with the internal laboratory: management of a catalog of 45 products, launch of 5 new items, and quality monitoring.• ▪ Commercial deployment: relaunch of distribution in pharmacies, airport duty-free areas, and several major cities in Africa.• ▪ Marketing & Digital Animation: campaigns, content, and online visibility optimization (notable growth in digital presence).
- MOSSANEFounder & Brand ManagerFASHION AND COSMETICSJanuary 2015 - January 2021 (6 years)Dakar, Senegal• ▪ Creation and management of a multi-activity concept store (5 departments) + e-commerce, offering 150 brands and 3,000 product references.• ▪ Operational management of a team of 10 employees (hairdressing, beauty, retail, digital).• ▪ Marketing & Digital Development: brand identity, social campaigns, website optimization, and KPI tracking (+200% traffic, 500 orders/month).• ▪ Financial & Administrative Management: budget, accounting, suppliers, contracts, and profitability optimization (annual turnover ≈ 95 M FCFA).
Recommendations
Be the first to recommend Fatima
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- HR Staffing Management with H CertificationREI FAGE2025Gestio n na i r e RH Staffi ng avec Certificatio n H
- Certificate COURSERAGoogle AI Essentials2025Certificate CO U RS E RA