Freelancer profile translated to English.

Description

I am a digital assistant and founder of FM Assistante Digitale.

I support entrepreneurs and SMEs by taking care of their administrative tasks, in order to save them time and allow them to concentrate fully on the development of their business.

Email management, customer relations, organization, administrative follow-up... I adapt to your needs to offer you reliable and tailor-made support.

With 6 years of experience in administrative management at the CAF, I have developed great rigor, excellent organizational skills, and a real ability to listen.

I invest myself in each mission with seriousness, kindness, and professionalism, in a lasting relationship of trust.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Caf de L'Eure
Case Manager
July 2016 - August 2020 (4 years and 1 month)
Évreux, France
Complete management of administrative files (processing, follow-up, updating)
Analysis of complex administrative situations
Customer relations: support, responding to requests, managing complaints
Coordination with different departments to ensure file processing
Compliance with deadlines and regulatory procedures
Caf de L'Eure
Call Center Agent
October 2013 - July 2015 (1 year and 9 months)
Évreux, France
Handling incoming calls (high volume)
Processing customer requests and resolving issues
Administrative follow-up of files
Guiding and supporting users
Remote customer relationship management
Outsourcia
Call Center Agent
October 2012 - October 2013 (1 year)
Évreux, France
Multichannel customer relationship management
Processing requests and file follow-up
Adherence to quality and performance objectives
Professional communication and sensitive situation management