Freelancer profile translated to English.

Description

Hello,

I am Fatiha, an experienced virtual assistant with several years in the administrative field. I have collaborated with companies such as GLS and Made to Soft, where I gained solid experience in:

Calendar management and meeting coordination

Customer support and administrative follow-up

Organization and management of documents and databases

Proficiency in digital tools: Excel, Google Workspace, CRM

Process optimization and project monitoring

I am organized, reliable, and proactive, offering effective support to facilitate my clients' daily lives and help them focus on their growth.

I offer my services for remote tasks: administrative assistance, email management, customer support, and other operational tasks, with flexibility and responsiveness.

💡 Available to collaborate on your projects and simplify your daily management.

Industry field of expertise

Languages

Spanish
Native or bilingual
French
Fluent
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

MTS MadetoSoft
Administrative Assistant
July 2021 - December 2022 (1 year and 5 months)
• - Answering phone calls - Managing emails and correspondence - Organizing and filing documents - Administrative support to various departments
Organization and planning Document drafting and processing Microsoft Office Suite: Word, Excel, PowerPoint, Outlook Video conferencing tools: Zoom, Microsoft Teams, Google Meet
GLS Spain
Administrative Employee – Customer Service
January 2019 - January 2021 (2 years)
Sabadell, CT, Spain
• - Managing incidents related to package delivery - Processing customer complaints (incorrect, incomplete address, undelivered packages) - File tracking and communication with internal teams
Email management and professional correspondence Data entry and databases Billing assistance and payment tracking Customer service and phone support Professional written and oral communication
Sabadell
Production Operator – Waste Management
January 2018 - January 2021 (3 years)
Barcelone, Sarajevo, Bosnia and Herzegovina
• - Sorting and processing materials according to internal procedures - Strict adherence to safety and environmental standards - Visual inspection of production - Detection and reporting of anomalies - Teamwork to achieve production goals

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Higher Diploma in Administration
Institut INS Badia del Vallès
2021
Diplôme Supérieur d'Administration
Secondary studies
Institut INS Esteve Terradas i
Études secondaires

Fatiha Ou

Virtual Assistant

About Fatiha

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