Freelancer profile translated to English.

Description

Hello,

I am an IT support specialist with 24 years of experience, including 10 years with large corporations. Today, I am a freelance IT support manager from L1 to L3 for SMEs, as well as project management and consulting in France. Technology and people fascinate me.

Industry field of expertise

Languages

English
Conversational
French
Native or bilingual
Spanish
Conversational
Arabic
Conversational

Workplace preferences

Can work on-site

Angers (up to 50km), Le Mans (up to 50km), Tours (up to 10km)

ORDIECOIT
IT Manager & IT Support (Build & Run)
October 2009 - January 2024 (14 years and 3 months)
Angers, France
1. Proposing and negotiating IT solutions for clients
2. IT Consultant for a pharmaceutical laboratory Group MERCK
3. Software and hardware support, assistance, troubleshooting, and IT maintenance for Microsoft Windows, Office 365 products, and Apple iPadOS, MacOS systems, Outlook email archiving and backup
4. IT incident and problem management
5. Team management (tech, eng, dev)
6. Implementing Cloud Data Server for collaborative work (account and access management)
7. Managing workstation migration projects, including for law and medical firms
8. Business application support
9. Management of business and Microsoft software incidents, PC/Mac hardware, and networks
10. Workstation installation on Microsoft and Linux Systems
11. Teamwork with various employee profiles such as service providers for end clients on IT equipment and software installation projects, implementation and monitoring of user IT support, call management
Immo SIMCO LOCARE
GECINA IT Support
October 2003 - January 2009 (5 years and 3 months)
Place Vendôme, Paris, France
1. As part of the Microsoft System migration project for all IT equipment (workstation migration, installation of Microsoft products (Windows, Office...), Lotus Notes Messaging, maintenance support for call center incident tickets)
2. Project management, IT support for external sales offices, deployment, setup, and installation of IT equipment for commercial offices + securing remote access, VPN, email and intranet access, L1/L2/L3 user support and call management
3. Troubleshooting and maintenance on internal hardware and software
4. Technical support / help desk software, Windows Systems - Microsoft Office all versions
5. Implementation of intervention and IT maintenance procedures for users
6. Management of software, PC/Mac hardware, and network incidents
7. User training on Microsoft Windows products – Office 365 Suite
8. Setting up and updating the knowledge base
NEC
Helpdesk Support Technician
July 2002 - February 2003 (7 months)
France
1. Hardware, software, and network IT support and maintenance
2. Technical support
3. Implementation of intervention and maintenance procedures
4. Management of technical incidents in French
5. Among the top 5 salespeople for extended warranties (out of 300 employees)