Freelancer profile translated to English.

Description

Freelance IT support technician with 19 years of experience, specializing in the support, operation, and supervision of critical IT environments.

I exclusively offer on-call services, nights, and weekends, to ensure service continuity and rapid incident resolution outside of business hours.

I have extensive experience in VIP and high-criticality user support, particularly for SNCF's COMEX, in contexts requiring discretion, responsiveness, and operational excellence.

Accustomed to 24/7 environments, I provide user support, incident management, supervision, and administration of IT workstations and solutions, remotely or on-site.

Windows 10 / Windows 11 Support & Troubleshooting

Microsoft 365 / Office 365 Environments

Microsoft Entra ID (Azure AD): identity and access management

Intune / MDM: workstation and device management

MobileIron / Samsung Knox: mobile security and management

Centreon: supervision, alerting, and incident processing

Cisco Meraki: network and equipment support

Availability:

IT On-Call

Night

Weekend

Flexible availability depending on schedule and criticality level

Recognized expertise in VIP / COMEX support

High autonomy and sense of service

High responsiveness in critical incident situations

Clear communication with technical teams and management

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

1001ViesHabitat
IT Support Technician
CIVIL ENGINEERING
September 2022 - Today (3 years and 9 months)
Colombes, France
Currently an IT support technician at 1001 Vies Habitat, I am involved in the deployment and modernization of IT equipment:

Provision and deployment of laptops to building custodians throughout the Île-de-France Regional Directorates.

Migration and modernization of custodian lodges: installation and configuration of new multifunction printers, workstation updates, and user support.

Networks and connectivity: removal of legacy 1001 Vies routers, installation and configuration of new network solutions.

User support and assistance: on-site assistance, basic training on new tools, and intervention follow-up.

This mission allows me to strengthen my skills in IT infrastructure deployment, large-scale user equipment management, and field-based support.
windows 11, windows 10, sccm, intune, azure, office 365 intune, azure ad, centreon, meraki
SNCF
Support and Network Technician
TRANSPORTATION
August 2012 - June 2022 (9 years and 10 months)
Saint-Denis, France
Joined RFF in August 2012 as an IT and network support technician, I supported the merger with SNCF by actively participating in IT transformation projects. My responsibilities included:

On-site and VIP user support (COMEX, President, senior executives).

Windows environment migration: from Windows XP to Windows 7, then to Windows 10, and finally Windows 11.

Email management: changing email addresses, migrating to Office 365, and integrating collaborative tools (Teams, OneDrive, SharePoint).

Mobility and infrastructure projects: support for relocations (including installation on the Rimbaud campus in Saint-Denis), LAN/WAN network configuration, Wi-Fi management, and implementation of videoconferencing solutions.

Security and administration: user profile management, deployment via Active Directory/GPO, enterprise antivirus support, workstation encryption.

Support and supervision tools: use of GLPI, ServiceNow, SCCM for workstation deployment and management.

These experiences have allowed me to develop solid expertise in VIP on-site support, large-scale migration project management, and integration of new technologies within a critical and demanding environment like SNCF's.
windows 11, windows 10, sccm, intune, azure, office 365