Farmata Barro

Versatile freelance assistant, I am particularly comfortable with computer tools and digital environments. I support companies in managing, optimizing, and structuring their operations.

With over 5 years of experience in customer service, Human Resources, and logistics, I undertake various missions with a common goal: to save you time, validate your data, and improve your organization.

My profile is multi-skilled, with structured and complementary skills:

🔹 Customer Service & Operational Support

• Management of emails and customer requests

• Handling complaints and incident tracking

• Coordination between clients, internal teams, and service providers

• Improvement of customer experience

🔹 Administrative & Organizational Support

• Remote administrative management

• Monitoring of operations and tasks

• Documentary organization

• Coordination and priority management

🔹 Data, Reporting & Tools

• Dashboard creation (Excel, VBA, Power BI)

• Data analysis and validation

• File automation and process optimization

• Performance indicator monitoring

🔹 HR & HRIS Support

• HR administrative management

• HRIS user support

• Monitoring of HR campaigns and training

• Employee data management

🔹 My added value

• Great ease with digital tools

• Organization, rigor, and reliability

• Analytical mind and results orientation

• Excellent interpersonal skills and service orientation

• Ability to quickly adapt to your tools and processes

Bilingual French/English, I can work in international environments.

Looking for a versatile, autonomous freelance assistant comfortable with tools to structure, manage, and optimize your business? Let's discuss your needs.