Farisa Copol

After nearly 6 years in Customer Relations for dynamic and innovative companies (Dreem, Ornikar, Alan...), I decided to collaborate directly with entrepreneurs and teams who share the same values as me, including the desire to provide the best possible customer experience.

Whether you need a customer relations audit, an "outsourced" and/or automated customer service, or more in-depth dedicated support, I bring you my expertise and, above all, adapted and personalized solutions to address your challenges and improve the Customer Experience in your company.

Depending on your needs, I will guide you on the following points:

- Evaluation of your customer service using quantitative & qualitative KPIs

- Definition and implementation of a Customer Relations strategy

- Setup of a suitable CRM solution in your company, if none exists

- Creation of internal documentation (processes and tools, training materials, macros...) and external documentation (customer onboarding/user guides, FAQs, Help Center...)

- Mentoring and training of current and future agents: quality monitoring, business and "Care" skills, process and tool mastery...