Farid L., Account Operations Manager (AOM)

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Description

Generalist engineer specialized in telecommunications, I work in Nantes and have held positions as CDP & AOM.

I have been involved in deployment project management, KPI monitoring, and customer SLAs.

Industry field of expertise

Languages

French
Fluent
English
Conversational
Yoruba
Native or bilingual

Workplace preferences

Can work on-site

Nantes (up to 40km), Rouen (up to 20km), Le Havre (up to 10km), Vernon (up to 10km), Nantes (up to 30km)

RHON'TELECOM
Account Operations Manager
TELECOMMUNICATIONS
January 2021 - Today (5 years and 5 months)
Conduct operational meetings with the Client.
Analyze customer network performance and propose
optimizations and technical evolutions.
- For critical incidents, produce a detailed incident report and follow up on the associated action plan.
- Monitor IT incidents related to customer operational tools
(opening and tracking of tickets)
- Monitor specific contract commitments
- Calculate and negotiate the payment of penalties related to
operations and deployment.
Compliance with specifications Team management Project coordination Team coordination
SFR
Apprentice Project Manager
September 2024 - October 2024 (1 month)
Scoping and project launch
Monitoring access production
Monitoring installation, acceptance, and billing: Client contact, Analysis, Synthesis
AXIANS FIBRE IDF
Technician Internship
May 2024 - September 2024 (4 months)
v Planning and monitoring of field team and subcontractors
v Supervise the execution of work in compliance with specifications, client project management
v Realization of staking for preliminary design
Added value: Compliance with specifications, Subcontractor management

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TELECOM ENGINEER
ESIGELEC
2020