Freelancer profile translated to English.

Description

Lawyer by training and entrepreneur for over 4 years, I have carried out numerous missions in various fields that have gone very well (United Nations, Trusk, PBO, Coca-Cola, Izhak...).

My areas of expertise include: operational management, project management, dispute prevention and resolution, telemarketing, Customer care, etc.

I am available and mobile to support you on your projects and needs.

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Nice (up to 50km), Paris (up to 10km), Lyon (up to 10km)

TRUSK
Operations Manager
LOGISTICS AND SUPPLY CHAIN
December 2019 - July 2020 (8 months)
Nice, France
Local management of Trusk Academy (selection of carriers, training, onboarding, etc.),
Daily monitoring of carriers (including on-site inspection of trucks, equipment, and processes),
Medium and long-term carrier retention (financial monitoring and loyalty actions),
Operational quality of service (compliance with customer promises, store and corner processes, etc.),
Phone, chat, and email support for stores and customers,
Continuous improvement of operational processes.
Team Management Recruitment Project Management Emailing Reporting Process Facilitation
TRUSK
Operations Manager
LOGISTICS AND SUPPLY CHAIN
February 2019 - December 2019 (10 months)
Paris, France
Preparation of quotes,
Order taking,
Phone, chat, and email support for customers,
Operational follow-up with customers,
Carrier coordination,
Improvement of operational processes.
Carrier coordination, improvement of operational processes.
Mac OS Zendesk Trello Slack Emailing Onfleet Communication
Paris Business Office
Sales Prospector
REAL ESTATE
May 2018 - July 2018 (2 months)
Paris, France
Contacting companies near properties to be marketed or by type of activity.
Prospecting and acquiring new clients through field visits
Identifying potential clients using dedicated files, directories, and professional networks,
Understanding the needs expressed by prospects and adapting the commercial offer.
Transmitting the necessary information for the construction of a commercial offer by the dedicated department,
Ensuring customer follow-up and regular contact,
Providing permanent reporting by transmitting reports,
Continuously updating the client file,
Making commercial follow-ups on offers and/or campaigns.
Sales Prospecting Information Gathering Reporting Emailing Telemarketing

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Signup to reveal

Master in International Law
University of Algiers 1
2014
Bachelor's degree in Law and Political Science
University of Algiers 1
2012

Certificate of Aptitude for the Legal Profession (CAPA)
University of Algiers, Law School
2014

Farid A.

Operations Manager

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