Farida S.

Transforming traditional administrative management into an automated data steering system. My role involved structuring all commercial and financial information flows to optimize decision-making and profitability.

Details of refocused missions:

Sales Cycle Analysis (Sales Admin Analytics): Transforming quotes and invoices into performance indicators. Creating reports for sales volume tracking, payment delay analysis, and overdue reduction.

Process Optimization & Automation: Automating data entry and document filing processes. Advanced Excel use to move from passive archiving to dynamic inventory of confidential files.

Planning Reporting: Analyzing schedules and deadlines to identify organizational bottlenecks and improve field team productivity.

Decision Support Tools Expertise: Advanced use of Office Suite (Expert Excel) and setting up data structures ready for Power BI visualization.

Details of my expertise:

Commercial Development & Client Relations

- Prospecting and commercial animation: Actively developing the client portfolio through targeted telephone prospecting campaigns.

- Product expertise and advice: Technical promotion of product ranges (PVC doors and windows) to convince and advise demanding clients.

- Partner relationship management: Maintaining high-level professional relationships and strategic key account loyalty.

- Dissatisfaction management: Autonomous handling of customer complaints and dispute resolution to ensure an impeccable brand image.

Administrative, Financial & Logistics Management

- Sales cycle management (End-to-End): Comprehensive client support from needs expression to final invoicing.

- Commercial management: Preparing quotes and drafting invoices in compliance with specific client requests.

- Financial flow management: Rigorous monitoring of payments and securing outstanding invoices.

- Administrative optimization: Mastery of support processes (digitization, archiving, and filing) for perfect file traceability.

Technical Coordination & Management

- Production-Factory Interface: Transforming client orders into precise production sheets using the specialized KLEAS software.

- Knowledge transfer: Designing and delivering training sessions to quickly onboard new sales representatives and ensure their performance.

- Mastery of business tools: Expert use of specialized PVC carpentry software to ensure zero manufacturing errors.

Expertise in Commercial and Logistics Management

With solid experience in sales administration and maritime consignment, I master the entire operational flow, from international client relations to rigorous financial management. My ability to coordinate complex tasks and train teams ensures optimal efficiency for your organization.

Client Relations & International Support

- Comprehensive client support: Welcoming, guiding, and providing general information to clients.

- Communication: Managing telephone and electronic communications with national and international contacts.

- Follow-up and loyalty: Proactive support for client requests to ensure optimal satisfaction levels.

Logistics & Import-Export

- Document management: Entering Bills of Lading and manifests using the specialized GAM software.

- Goods coordination: Monitoring import/export flows, sending arrival notices, and daily tracking of container status for shipping lines.

- Technical fee management: Issuing container deposits and collecting demurrage charges.

Sales Administration (ADV) & Finance

- Invoicing and collection: Preparing import/export invoices and managing payments by check or cash.

- Strict cash management: Tracking expenses, performing cash reconciliations, and control operations.

- Back-office and tools: Advanced mastery of Office Suite (Excel) and administrative tasks (archiving, digitization).

Training & Leadership

- Skills transfer: Operational training for sales staff to ensure mastery of internal processes.