Farida Chaouche

I worked for 5 years in this position where I learned the basics of hospitality, I learned to quickly identify customer needs, master working under pressure, find solutions to problems regularly.

Complaint handling, reservation and billing.

Maintain reservation and customer contact logs as well as social media.

At Resid études, I held a receptionist position with many administrative tasks:

processing mail and email, reservation management, customer relations, handling and chasing unpaid bills, managing professional client contracts.

Coordination between the different departments of the hotel, accompanying clients during their stays to ensure a pleasant experience.