Freelancer profile translated to English.

Description

Hello! I am an expert in customer service and customer relations, passionate about people and communication. I help companies build trust, loyalty, and satisfaction through warm, efficient, and attentive support.

With my experience in human-centered service and intelligent tools like AI, I offer the best of both worlds: empathy and innovation. I also specialize in professional and marketing writing that engages your audience clearly, convincingly, and tailored to your goals.

🔹 Excellent customer support (email, chat, social media)

🔹 Solid customer relationship management

🔹 Bilingual: French and English

🔹 Proficiency in AI tools and automation

🔹 Creation of professional and engaging content

Let's work together to make your customers feel valued and your business continue to grow.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

MCA Concept colombier
Technical Support Writer
February 2025 - Today (1 year and 5 months)
Neuchâtel, Switzerland
• Management of the MCA KALE ERP knowledge base
• Handling of various administrative and organizational tasks
• Digital marketing
Vipp Interstis
Versatile Administrative Manager
January 2015 - January 2022 (7 years)
• Development of strategies to ensure optimal customer satisfaction
• Monitoring of quality indicators
• Analysis of results and proposal of solutions
• Quality controls (procedures and standards)
• Customer management
• Reporting
• Proposal of structured sales pitches
• Writing reports and presentations
Vipp Interstis
Customer Relationship Manager
January 2014 - January 2015 (1 year)
• Administrative management
• Store management
• Handling of conflictual customers
• Handling of Free mobile after-sales service