About Faraz
English
Native or bilingual
French
Native or bilingual
Experience
- Sodexo GlobalSenior IT Project Manager – Infra & Run (Service Delivery Manager)AGRICULTUREApril 2022 - Today (4 years and 2 months)Issy-les-Moulineaux, France-Reduced critical vulnerabilities by 20% on a park of 400+ servers in 6 months by deploying an automated detection and remediation pipeline via Qualys and automated patching.-Orchestrated the IT outsourcing transition for 5,000 users from Accenture to TCS with zero service interruption, by managing contractual, technical, and operational workstreams over 12 months.-Improved application availability by +15% and reduced recurring incidents by 20% by reconfiguring incident/problem flows in ServiceNow and leading the weekly Change Advisory Board (CAB).-Maintained an RTO <4h for 2 critical Data Centers by structuring the Business Continuity Plan (BCP/DRP), conducting semi-annual recovery tests, and ensuring on-call duty for P1/P2 incidents.-Eliminated 100% of the critical OS obsolescence backlog on the hybrid environment by managing Capacity Planning and the server migration roadmap.-Maintained an availability rate >99.5% for a park of 400+ servers by daily monitoring of DataDog dashboards and managing OLAs with 3 outsourcing providers.-Produced 12 executive dashboards per year (availability, MTTR, vulnerability backlog) presented to regional CIOs and the IT Steering Committee, by structuring automated monthly KPI reporting.-Managed an OPEX budget of €4M/year without overruns by optimizing Azure resources through FinOps practices and validating invoices from 3 strategic suppliers.-Resolved 100% of major P1/P2 incidents within SLA deadlines by ensuring on-call operational lead, coordinating technical experts, and managing crisis communication to regional CIOs.
- Stellantis (Groupe PSA)Senior IT Project Manager – Cloud & R&DOctober 2018 - April 2022 (3 years and 6 months)Vélizy-Villacoublay, France-Migrated 40 servers and the R&D Business Unit's PLM system to a hybrid AWS/Azure architecture by managing the end-to-end Lift & Shift and reducing the technical obsolescence backlog.-Reduced cloud costs by 9% (~€180 K/year) on a budget of €2M by optimizing instance sizing and renegotiating cloud supplier contracts.-Reduced the Time-to-Market for environment deliveries by approximately 10% by implementing Scrum on R&D infrastructure and structuring the backlog in Jira.-Prevented cloud budget overruns of €2M by implementing daily Capacity Planning and tracking cost anomalies through AWS/Azure billing tools.-Supported 100% of R&D teams in adopting hybrid environments by leading workshops to translate business needs into technical specifications.
- Renault DigitalSenior IT Project Manager – TransformationApril 2014 - October 2018 (4 years and 6 months)Vélizy-Villacoublay, France-In-sourced 100% of the hosting for a complex SaaS application in 18 months by managing the migration to Azure and the recovery of Group Renault's data sovereignty.-Standardized physical access control for 100+ sites in France (budget €2M, 24 months) by managing the IoT redesign and Active Directory integration across the entire scope.-Deployed digital services to 10,000+ employees with an adoption rate >90% by writing user guides and leading training sessions.-Chaired 24 steering committee meetings per year with business departments, by structuring the monitoring of milestones, risks, and technical reservations for a scope of €1.5M.
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Education
- Master of Business Administration (MBA)MANCOSA University2013Master of Business Administration (MBA)
- BScUniversity of Mauritius2009BSc