Freelancer profile translated to English.

Description

Hello, I'm Farah, a freelance consultant specializing in B2B client relations, with over 8 years of experience in the finance, tech, and professional services sectors (JP Morgan, AXA IM, Bloomberg, IHS Markit).

I have expertise in B2B client relationship management, as well as project coordination, CRM process optimization (Salesforce, HubSpot), regulatory compliance (MiFID II, KYC), and supporting financial institutions in demanding international environments.

I enjoy working on projects where client relations are at the heart of the strategy, particularly those involving the coordination of internal teams, optimization of client onboarding or follow-up processes, and structuring CRM tools to improve satisfaction and operational efficiency.

My goal is to support ambitious companies in strengthening the client experience, by bringing a structured, human, and results-oriented approach, while moving towards impact-driven missions, as a freelancer, in dynamic international environments.

Languages

English
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

JP MORGAN,
Account Manager
BANKING AND INSURANCE
January 2023 - Today (3 years and 5 months)
Paris, France
Development and maintenance of relationships with strategic clients. Management of client onboarding and KYC file updates, improving process efficiency by 30%. Implementation of upselling and cross-selling initiatives.
AXA IM,
Relationship Manager
January 2021 - January 2023 (2 years)
Paris, France
Management of complex projects concerning report simplification, resulting in a 25% improvement in customer satisfaction. Implementation of solutions to strengthen customer loyalty and optimize business opportunities.
IHS MARKIT,
Customer Support/ Project
January 2018 - January 2021 (3 years)
London, UK
Commercial analysis to define precise client needs, manage project scope, and ensure timely delivery. Strengthening client relationships through tailored solutions, improving retention by 20%.