Freelancer profile translated to English.
Back to original languageAbout Fany
đŻ Who am I?
With a Master's degree in Communication/Web Marketing and 5 years of experience, I specialize in customer support, administrative management, and writing (FR/EN).
My goal: to simplify your daily life with efficiency and rigor.
đĄ What I can do for you:
Customer Support: Email responses, problem-solving (login, orders, etc.), customer follow-up.
Writing & Translation: Content writing (articles, presentations, templates...) in French and English.
Administrative Management & Automation: Automations on MailerLite/Slack, order management, transcription, proofreading, and correction.
Layout & Web Content: Adding/updating website content, creating visuals.
đ My working languages:
French: â
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English: â
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Italian: â
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Spanish: â
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đ Tools I use: MailerLite, CMS (WordPress), collaborative tools (Trello, Notion, Slack), Canva, Gorgias, Photoshop, Illustrator, Indesign...
đ©âđ»Why choose me?
Versatile, responsive, and organized, I adapt to your needs with a personalized approach. Contact me to discuss your projects!
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Italian
Conversational
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Italian
Fluent
Remote only
Primarily works remotely
Experience
- LiloTechnical SupportTECHJune 2025 - Today (1 year)- Technical support management for Lilo users (ticket tracking and resolution)- Identification, diagnosis, and tracking of bugs reported by users- Coordination with the technical and associative team to resolve technical issues- Writing monthly reports detailing improvements to be made and bugs identified- Proposing solutions and optimization paths to improve user experience
- AbcSupplyChain LTDCustomer CareEDUCATION AND E-LEARNINGApril 2024 - Today (2 years and 2 months)- Customer support and assistance to students (enrolled or not) for their procedures or technical difficulties- Administrative follow-up of training courses and management of student registrations- Commercial support: responding to prospects by email, managing exchanges, and contributing to lead conversion into registrations- Translation and transcription of FR/ENG articles- Occasional YouTube content management: video optimization (thumbnails, tags, descriptions, links)- Participation in the implementation of one-off projects (proofreading, corrections, and subtitle verification)- Participation in the deployment of a new learning platform for students- Following up with students at the end of their training to generate reviews on Trustpilot and strengthen the company's online reputation
- PromodItalian Customer ServiceFASHION AND COSMETICSJune 2021 - Today (5 years)- Management of Italian customer service, exclusively in writing (processing incoming emails)- Tracking and resolution of disputes with carriers (delays, lost or damaged packages)- Reporting bugs and malfunctions to improve user experience- Communication in Italian, adapted to local customers and partners - Moderation and management of comments on social media (Facebook and Instagram).
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Education
- Master in Information and CommunicationUCL2014
- Bachelor's Degree in Languages and International Business (English Spanish)UVHC2012
Certifications
- Graphic Design, Communication, and Information IndustriesValarep2015
Skill set
Categories
- Other