Freelancer profile translated to English.
Back to original languageAbout Fanta
Welcome to my profile,
As an IT Support Technician, I assist companies in managing, maintaining, and optimizing their user environments.
My goal: to ensure the continuity of your operations by providing responsive, reliable, and quality-oriented support.
🎯 How I help you
I handle technical assistance for your employees, incident resolution, and daily management of your IT infrastructure.
Through clear communication and a methodical approach, I help you reduce service interruptions and improve the user experience.
💼 My areas of expertise
User Support L1/L2 (workstation, applications, peripherals)
Incident diagnosis and resolution (Windows, Linux, business software)
IT infrastructure management and maintenance
Workstation installation, configuration, and updates
Account administration (Active Directory, email)
Local network support (Wi-Fi, TCP/IP, VPN, printers)
Tracking and documentation via ITSM tools (GLPI, ServiceNow...)
💡 My added value
Strong analytical and problem-solving skills in demanding environments
Service-oriented with communication adapted to all levels
Rigorous approach, focused on user satisfaction
Autonomy, reliability, and professional discretion
📦 Types of missions I handle
Temporary or ongoing IT support reinforcement
Complete user support management (on-site & remote)
Workstation deployment, imaging, and migrations
Implementation or optimization of support procedures
Support for new tools and short user training sessions
Tracking recurring incidents and improvement recommendations
🤝 Why work together?
Because I combine technical expertise, responsiveness, and a service-oriented approach.
I am committed to providing professional, efficient support tailored to your organization's needs.
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- dormakaba FranceNetwork and Systems AdministratorNovember 2022 - August 2025 (2 years and 9 months)92160, Antony, FranceProject management: infrastructure migration Management and centralization of cloud tools and services, mainly Office 365 and Active Directory Onboarding / Offboarding L2/L3 Support: diagnosis, management, and resolution of incidents via ServiceNow Administration of network servers (Windows Server, Linux) Proactive resolution of network problems and incident management Maintenance and security of infrastructures Define, implement, deploy, and monitor network and security infrastructures. Planning and execution of system updates and user testing. Writing technical documentation and quick reference guides PC deployment Enrollment of Android and iOS mobile phones Planning & installation of system and application updates
- SolarcomNetwork AdministratorOctober 2020 - December 2020 (2 months)Writing reports Project management Implementation of backup and disaster recovery strategies for network data Resolution of problems related to networks, VPN connections, and system security
- MaligabNetwork and Security EngineerJuly 2019 - September 2019 (2 months)Constant technological watch User support Management of network security incidents Management of digital certificates
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Education
- Master's Degree in Expert Networks, Infrastructures, and Security3IL2024Mastère Expert réseaux infrastructures sécurité
- Bachelor's Degree in Telecommunications Network EngineeringLicence en ingénierie des réseaux télécoms