Freelancer profile translated to English.

Description

Passionate and rigorous travel planner, I design tailor-made trips.

After 15 years as a legal secretary, I retrained in tourism and joined ESCAET in Aix-en-Provence, where I obtained a Bachelor's degree in Travel and Hospitality Management. Building on this training, I worked for local travel agencies in Tanzania and Oman, as well as in the hotel industry as a guest relations officer in Thailand.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Italian
Conversational
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Kalima Resort 5★
CLIENT RELATIONS & GUEST EXPERIENCE MANAGER
March 2024 - March 2025 (1 year)
• • Managed personalized guest journeys for an international high-end clientele
• • Anticipated customer expectations and tailored services accordingly
• • Developed guest loyalty through premium customer experience and follow-up
• • Coordinated with multiple departments to ensure seamless service delivery
• • Handled VIP requests, honeymoons, and sensitive situations professionally
• • Conducted guest satisfaction analysis and implemented service improvements
Arcs 1950 Resort 5★
RECEPTIONIST
January 2022 - January 2023 (1 year)
• • Delivered premium guest experience in a luxury hospitality environment
• • Managed check-in/check-out, billing, and guest stay administration
• • Promoted additional services and contributed to upselling initiatives
• • Handled complaints diplomatically while maintaining high service standards
• • Worked efficiently with hotel software including UNYX and UCR
Enjoy Oman
OPERATIONAL & SALES MANAGER
RETAIL (LARGE RETAILERS)
January 2018 - June 2018 (5 months)
Muscat, Oman
Design and sale of personalized travel experiences for international clients
• • Customer relationship management, from initial inquiry to post-trip follow-up
• • Recommendation of tailor-made itineraries adapted to clients' expectations and budget
• • Coordination of local service providers, accommodation, and activities
• • Provision of high-end services while maximizing customer satisfaction