Fanny L

Welcoming the person, Active listening and needs identification, Managing the person's emotional state, Adapted care, Session review

Customer reception, Listening to customer needs, Managing emotional state, Reformulation, analysis and processing of the request, Validation of customer satisfaction and/or dispute resolution, Handling level 2 complaints (highly dissatisfied customers), Sales of contracts and services, Steering of animations and workshops around training and improvement in the complaints department, Teamwork and autonomy, and back

Reception, sales, advice in sales area, Management of assigned areas (stocks, shelving), Training and management of sales staff