About Fanny
French
Native or bilingual
English
Native or bilingual
Spanish
Basic
Italian
Basic
Experience
- Flos MediaMarketing Automation & ManyChat SpecialistSOCIAL NETWORKSDecember 2025 - Today (6 months)I create Instagram DM automation strategies so you get the most out of every interaction, without manual intervention.All in your tone and way of speaking, so the conversation remains natural and human.What I implement:
- Collection of the data you need (email, first name, phone number)
- Integration with your email marketing platform (native or via Make/Zapier)
- Segmentation through targeted questions to qualify your leads
- Tagging and routing system so each response is consistent with the contact's profile
- A complete walkthrough of what has been implemented, if you wish
- IKEASales Department ManagerRETAIL (SMALL BUSINESS)November 2021 - May 2024 (2 years and 6 months)Management & HR
- Recruitment, training, and team management
- Skill development through annual reviews and objective setting
- Daily resource management
Launch & Organization- Participation in store opening
- Creation and implementation of operational processes
- Organization of collection changes
Commercial Performance- Revenue development and implementation of commercial activities
- KPI analysis and corrective action plans
- Work with customer feedback to improve experience
Cross-functional- Collaboration with various store departments
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Education
- Bachelor of CommerceHEC Montréal2019