About Fanny
Indonesian
Conversational
Spanish
Conversational
English
Fluent
French
Native or bilingual
Experience
- INDIANA KENANGA BOUTIQUE HOTEL & SPA 4*OPERATIONS MANAGER – HOTEL & RESTAURANTHOSPITALITYMay 2022 - December 2025 (3 years and 7 months)Sanur, Indonesia• Welcome and assist international clientele: manage check-ins/check-outs◦ • Supervise daily hotel & restaurant operations◦ • Coordinate between reception, housekeeping, and restaurant◦ • Manage reservations and client requests◦ Create content for the hotel, spa, and restaurant: Instagram content creation, TikTok, influencer management◦ Marketing: menus, flyers, and support materials for the hotel and restaurant◦ Events: logistics, communication, marketing, and setup◦ • Resolve client situations and ensure customer satisfaction◦ • Lead, train, and coordinate teams (60 collaborators)◦ • Organize events and optimize operational procedures◦ • Oversee the opening of a boutique and a café (recruitment & management)
- HOTEL LES SUITES 5*RECEPTIONIST - CONCIERGEHOSPITALITYDecember 2021 - May 2022 (5 months)• Check-ins/check-outs & guest assistance◦ • Billing & payment processing◦ • Handling client issues◦ • Managing emails and calls◦ • Suggesting and booking activities tailored to client requests◦ • Shuttle management◦ Restaurant reservation management
- LA SIGNORIA 5*RECEPTIONIST - RESERVATION - CONCIERGEHOSPITALITYMay 2021 - October 2021 (5 months)• Check-ins/check-outs & guest assistance◦ • Billing & payment processing◦ • Handling client issues◦ • Taking reservations◦ • Personalizing requests◦ • Managing emails and calls◦ • Suggesting activities tailored to clients based on their requests◦ • Shuttle management◦ • Adhering to standards◦ Reservation and logistical arrangements for activities
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Education
- MASTERInternational Hospitality Management2020MASTER 2
- Bachelor's Degree in Management of Science and TechnologyIAE of Montpellier2018DOUBLE DIPLOME Licence Management des Sciences et Technologies