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Fanny GibaudFG

Average response time: 1 hour

Freelancer profile translated to English.
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About Fanny

After 7 years of experience in high-end hospitality, including several years as Reception Manager, I have developed strong expertise in organization, priority management, and personalized customer relations.

Working in hospitality taught me to thrive in demanding environments where reactivity, professionalism, and attention to detail are essential daily. Accustomed to managing multiple tasks simultaneously, I can adapt quickly, anticipate needs, and find effective solutions while maintaining fluid and human communication.

Over the years, I have acquired great versatility: administrative management, team coordination, customer relations, daily organization, emergency management, operational follow-up, communication, and customer experience. This experience allows me today to support entrepreneurs, freelancers, and small businesses in their daily management with seriousness and commitment.

Today, I offer my virtual assistant services to help professionals save time, reduce their mental load, and improve their daily organization.

I can notably assist you with:
✔️ Social media management
✔️ Community management & responses to messages/comments
✔️ Email management and customer support
✔️ Administrative assistance and daily organization
✔️ Schedule management and coordination
✔️ Simple content creation and communication
✔️ Operational follow-up and versatile tasks
✔️ Supplier research & follow-up
✔️ E-commerce assistance and customer relations
✔️ Management and follow-up of client requests
✔️ Organization of documents and work tools

Versatile, autonomous, and organized, I enjoy providing genuine support to the people I work with. My goal is not just to execute tasks, but to become a trusted person you can truly rely on daily.
  • Indonesian

    Conversational

  • Spanish

    Conversational

  • English

    Fluent

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • INDIANA KENANGA BOUTIQUE HOTEL & SPA 4*
    OPERATIONS MANAGER – HOTEL & RESTAURANT
    HOSPITALITY
    May 2022 - December 2025 (3 years and 7 months)
    Sanur, Indonesia
    • Welcome and assist international clientele: manage check-ins/check-outs
    ◦ • Supervise daily hotel & restaurant operations
    ◦ • Coordinate between reception, housekeeping, and restaurant
    ◦ • Manage reservations and client requests
    ◦ Create content for the hotel, spa, and restaurant: Instagram content creation, TikTok, influencer management
    ◦ Marketing: menus, flyers, and support materials for the hotel and restaurant
    ◦ Events: logistics, communication, marketing, and setup
    ◦ • Resolve client situations and ensure customer satisfaction
    ◦ • Lead, train, and coordinate teams (60 collaborators)
    ◦ • Organize events and optimize operational procedures
    ◦ • Oversee the opening of a boutique and a café (recruitment & management)
    Customer Relations Operational Coordination Problem Solving Social Networks Content Marketing
  • HOTEL LES SUITES 5*
    RECEPTIONIST - CONCIERGE
    HOSPITALITY
    December 2021 - May 2022 (5 months)
    • Check-ins/check-outs & guest assistance
    ◦ • Billing & payment processing
    ◦ • Handling client issues
    ◦ • Managing emails and calls
    ◦ • Suggesting and booking activities tailored to client requests
    ◦ • Shuttle management
    ◦ Restaurant reservation management
    Customer Relationship Management Reservation Management Client Communication Logistical Coordination Request Management
  • LA SIGNORIA 5*
    RECEPTIONIST - RESERVATION - CONCIERGE
    HOSPITALITY
    May 2021 - October 2021 (5 months)
    • Check-ins/check-outs & guest assistance
    ◦ • Billing & payment processing
    ◦ • Handling client issues
    ◦ • Taking reservations
    ◦ • Personalizing requests
    ◦ • Managing emails and calls
    ◦ • Suggesting activities tailored to clients based on their requests
    ◦ • Shuttle management
    ◦ • Adhering to standards
    ◦ Reservation and logistical arrangements for activities
    Telephone Reception Administrative Management Customer Service Management Personalized Experience Stay Organization

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Education

  • MASTER
    International Hospitality Management
    2020
    MASTER 2
  • Bachelor's Degree in Management of Science and Technology
    IAE of Montpellier
    2018
    DOUBLE DIPLOME Licence Management des Sciences et Technologies

Skill set

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