Fannie Raballand, Client Support / Project Management

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Description

I have 8 years of experience working with clients and users:

- via chat, email, phone, or during workshops,

- for start-ups, SMEs, large corporations, or associations,

- in various sectors (insurance, events, environment)

My drivers: 1) ensuring client satisfaction and loyalty, 2) facilitating the relay of user feedback to internal teams (feedback loop)

I also carry out recruitment and training missions for client support teams.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Nantes (up to 10km)

MiniBigForest
Project Manager
ENVIRONMENTAL
March 2024 - Today (2 years and 3 months)
Les Sorinières, France
- Project management: renaturation of cities, schools, and health facilities through the implementation of urban and participatory micro-forests
- Facilitation of participatory planting sessions: with 100 to 300 citizens of all ages
- Facilitation of press actions
- Community volunteer management
Planning Feasibility Study Workshop Facilitation Community Management
Alan
User Care Expert
BANKING AND INSURANCE
August 2019 - October 2021 (2 years and 2 months)
Nantes, France
- Provide solutions to members and prospects
- Ensure continuous improvement by relaying customer feedback (feedback loop)
- Optimize the process for creating and approving health quotes
- Develop an online continuous training program for a team of 30 people
- Recruit and train new User Care Experts
process optimization customer support Project Management Intercom slack Notion Recruitment Process
DRIVE INNOVATION INSIGHTS
Event Project Manager
DIGITAL AND IT
November 2018 - November 2019 (1 year)
Paris, France
- Develop 2 B2B conference programs
- Identify, recruit, and support speakers
Copywriting Emailing Content Marketing Microsoft Office LinkedIn

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Master in Marketing and Communication
ESSCA
2017

TOEIC
ETS
2017
990/990

CRM Consultant