Freelancer profile translated to English.

Description

🚀 You generate leads and sign clients… but the follow-up isn’t structured?

Irregular follow-ups, lack of time, lost opportunities?

💼 I help SMEs and B2B service companies manage and optimize their customer relationships, with a simple goal:retain your clients and maximize the value of each opportunity.

🔧What I implement

✔ Structured and professional client onboarding

✔ Regular follow-up to improve satisfaction

✔ Strategic follow-ups (quotes, hot leads, inactive clients)

✔ Upsell opportunity detection

✔ CRM organization and updates

✔ Streamlining communication between teams

💎 With a background in business development, I don't just execute: I act as a true link between your teams and your clients, with a results-oriented vision.

📈 You will have:

✔ Fewer lost clients

✔ Better commercial follow-up

✔ More converted opportunities

🤝 Need to structure your client follow-up and secure your revenue?

Let's discuss your challenges.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

HaiRun Technology
Account Manager
DIGITAL AND IT
March 2020 - December 2023 (3 years and 9 months)
Tananarive, Madagascar
Direct contribution to revenue generation and securing, through rigorous commercial follow-up and proactive customer relationship management.

🔥 Complete management of the sales cycle and customer relationship, from acquisition to loyalty.

💼Business Development
Multichannel prospecting (LinkedIn, email, etc.)
Development of commercial offers adapted to client needs
Negotiation, objection handling, and closing
Presentation and defense of commercial offers

📊Commercial Management
Sales pipeline monitoring and management
Follow-up of opportunities and conversion rate optimization

🤝Customer Success & Customer Relations
Onboarding and support for new clients
Customer satisfaction monitoring and relationship management
Implementation of loyalty actions
Identification of upsell opportunities

⚙️Operational & Administrative Follow-up
Coordination and monitoring of client projects
Invoice issuance and payment tracking
Client follow-ups
Customer Success Management Client Follow-up Loyalty Business Development Interpersonal Skills
Les Cousins
SENIOR BUSINESS DEVELOPER
April 2024 - Today (2 years and 2 months)
Tananarive, Madagascar
🔥 Experience – Les Cousins: Contribution to client growth through qualified lead acquisition and development of lasting relationships.

Business support for clients in the IT services and real estate sectors, with a focus on business development and customer relations:

💼 Business Development
Identification of high-potential prospects (C-Level) via LinkedIn Sales Navigator
Implementation of targeted prospecting strategies
Generation of qualified appointments for CEOs, Heads of Sales, and Associate Directors

🤝 Customer Relations & Loyalty
Management and moderation of professional communities
Client satisfaction monitoring
Contribution to contract renewal and client retention
AIRTEL MADAGASCAR
KEY ACCOUNT MANAGER
TELECOMMUNICATIONS
January 2015 - January 2018 (3 years)
Tananarive, Madagascar
🔥 Experience – Airtel Madagascar: Contribution to the sustainable growth of client accounts through an approach combining business development and relational excellence.

Management and development of a corporate client portfolio, with a goal of revenue growth and long-term loyalty.

💼Development and Account Management
Revenue growth on an existing client portfolio
Prospecting and opening new markets
Identification of needs and development opportunities

🤝Customer Relations & Loyalty
Management of relationships with decision-makers of major clients
Monitoring of clients' organizational changes
Consulting and support in choosing appropriate solutions
Implementation of loyalty and retention actions

📊 Commercial Management
Development and presentation of technical-commercial offers
Competitive analysis and proposal adaptation
Negotiation and defense of offers until validation

⚙️Client Monitoring & Support
Monitoring of services and internal coordination
After-sales service management
Handling of client complaints
Account Management Customer Relations Interpersonal Skills Business Development Customer Loyalty