Faniriana Raveloharison

Internal promotion to a management position in customer management and debt collection.

Supervision and support of a team dedicated to managing customer files

Performance monitoring and service quality improvement

Management and processing of complex cases (complaints, disputes, debt collection)

Implementation and optimization of processes to improve operational efficiency

Direct relationship with customers to ensure their satisfaction and loyalty

Reporting and performance indicator tracking

Oversight of customer service activities (organization, planning, performance monitoring) Management and support of teams (skill development, coaching) Monitoring of performance indicators (quality, productivity, customer satisfaction) Implementation of continuous improvement actions Guarantee of service quality and operational fluidity

Supervision and coordination of debt collection activities Support for teams to improve practices and arguments Monitoring of payments and customer file management Operational support and resolution of daily problems