Freelancer profile translated to English.
Back to original languageAbout Fanchon
Hello 👋 and welcome.
In one sentence:
👉 I am adaptable, empathetic, and I enjoy tackling complex challenges with creativity and innovation.
In detail:
👉 I am a multidisciplinary professional, passionate about artificial intelligence, customer experience, and businesses, who places great importance on auditing and thoroughly understanding issues and ecosystems to establish realistic and achievable strategies, while respecting client confidentiality.
I specialize in implementing collaborative tools (NOTION, SLACK, etc.) always based on your needs.
I help you optimize your processes and identify areas for improvement or automation. I am capable of producing no-code automation elements to simplify your existing processes (Zapier/Make (formerly Integromat).
I also have strong expertise in AI (customization of bots based on your company's documentation and use cases): particularly with DUST AI, Gemini, GPT...
Furthermore, I specialize in customer experience (5 years of experience with Intercom, Zapier in top startups and scale-ups in the French ecosystem): I conduct precise, fully operational audits. I understand your challenges: I have been a customer service agent, team lead, responsible for outsourcing, complaint management, and care operations...
Finally, I am committed to documenting my interventions so that you can fully take ownership, and my impact on your business is real.
I am also accustomed to working in regulated environments and understand their challenges (GDPR and the like...)
It is not uncommon for me to propose training for the person who will take over: because my primary goal is to make myself dispensable.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- OzzenCustomer Experience Audit - IntercomMEDICALJuly 2024 - July 2024Paris, FranceI conducted a 360° audit of the customer experience for the OZZEN mobile application, a SAAS software for freelance nurses.My method: 8 days immersed with the team, qualitative interviews with real clients, creation of an ISO staging space on Intercom with the production environment, shadowing care agents with immediately actionable advice to make them more efficient, redesign of routing, creation of SLAs, knowledge base audit, use of AI...All delivered in a fully operational audit report: your OKRs at 3, 6, 12 months, and the pre-production of new workflows.Enough to start implementing the strategy right after my departure!
- CST - Commission supérieure technique de l'image et du sonData OfficerFILM AND AVJuly 2024 - Today (1 year and 11 months)Paris, FranceAs part of the DIACTIS project (France 2030 call for projects: Diagnosis of skills for audio-visual technicians)https://cst.fr/diactis/I am the Data Officer. My role is to implement collaborative work tools (Slack, Notion) and manage their automation.I also manage digital project management for the entire mission, and I am responsible for data capitalization and studies using AI: mainly through chatbot customization via Dust AI.I provide training and ensure that the entire team adopts the right tools.
- Scale AIPrompt EngineeringDIGITAL AND ITMarch 2024 - Today (2 years and 3 months)San Francisco, United States**Prompt Engineering:**https://scale.com/- Writing and correcting prompts in English and French.- Participation in projects for various clients (including Google, Facebook, GPT): AI analysis and rating.- Semantic analysis
Reviews
Léonore
26 Academy
Reviewed on 11/5/2019
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Education
- Biz DevLion2017C’est la formation de l’avant-garde des employés. Elle est née d’un constat : les startups peinent à trouver des talents. La majorité des profils viennent d’entreprises traditionnelles ou sortent directement de l’école. Un temps d’adaptation est nécessaire pour maîtriser les codes de l’écosystème. Lion est une réponse pour pallier cette inadaptation des talents et faciliter l’intégration des meilleurs employés dans les meilleures startups. Lion donne les clés de la culture startup, outils, méthodes, cas pratiques, état d’esprit et permet à tous ceux qui désirent travailler en startup de progresser et trouver le job qui leur correspond, sur les sujets opérationnels, de vente, growth et développement.
- Cultural ManagementGroupe EAC2012Management des entreprises culturelles
Certifications
- Designing and implementing a conversational framework for support teamsINTERCOM ACADEMY Certification2024
- Career Essentials in Generative AIMicrosoft2023