Famenosoa A.

Full management of customer service and after-sales support for French e-commerce brands (Petiscope, Myzah France): handling customer requests, order tracking, returns management, refunds, and disputes, with a focus on satisfaction and loyalty.

Accustomed to high-volume environments, I ensure rigorous and structured customer support while adhering to procedures and brand image.

In parallel, I carry out data entry and processing tasks (database updates, consistency checks, information reliability).

Supporting the company in operational financial management and administrative follow-up, with a structured, reliable, and performance-oriented approach.

🔹 Financial Management & Steering

Creation and updating of financial dashboards (expense tracking, costs, margins)

Expense control and analysis of budget variances

Tracking of production costs and evaluation of project profitability

Support for decision-making through clear and concise indicators

🔹 Administrative & Documentary Management

Drafting, formatting, and tracking of administrative documents

(letters, quotes, invoices, reports)

Organization and structuring of documents for quick and secure access

Verification of information consistency and adherence to deadlines

Accustomed to remote work, I demonstrate rigor, confidentiality, and autonomy, and adapt quickly to existing tools and processes.

Management and resolution of customer requests (questions, complaints, returns, refunds, warranties) with comprehensive case tracking and proactive communication throughout the customer journey.

Regular coordination with logistics, quality, and sales teams to ensure quick and consistent resolutions. Analysis of recurring issues and participation in the continuous improvement of after-sales processes, aiming for customer satisfaction and operational efficiency.