Freelancer profile translated to English.

Description

With over 18 years of experience in pre-sales, solution architecture, and technology project management, I support companies and institutions in designing and implementing high-performing, secure, and scalable solutions.

I work on high-value-added projects: information system modernization, cloud migration, database consolidation, data & analytics platform implementation, and business process automation.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Ottawa (up to 50km)

ORACLE
Senior Principal - Customer Success Management - North America
SOFTWARE PUBLISHING
May 2025 - Today (1 year and 1 month)
Ottawa, Canada
•Lead strategic customer success initiatives for enterprise clients, ensuring maximum value realization from Oracle cloud and on-premise solutions.
•Act as a trusted advisor to C-level stakeholders, aligning technology adoption with business objectives and driving digital transformation programs.
•Orchestrate end-to-end customer lifecycle management, from onboarding and adoption to renewal and expansion, ensuring high satisfaction and retention rates.
•Drive proactive engagement through data-driven insights, performance monitoring, and executive business reviews.
•Collaborate with cross-functional teams (sales, pre-sales, delivery, support) to resolve complex challenges and accelerate time-to-value.
•Identify growth opportunities, contributing to revenue expansion through upsell and cross-sell strategies.
•Ensure successful execution of large-scale cloud migration, application modernization, and database consolidation initiatives.
•Advocate best practices in governance, risk management, and cyber-resilient architectures across customer environments.
Digital Transformation Agile Team Coaching BID Management
ORACLE
Senior Sales & Solutions Architect – Full Stack (On-Premise & Cloud)
SOFTWARE PUBLISHING
May 2017 - May 2025 (8 years)
Abidjan, Côte d’Ivoire
•Lead pre-sales activities and strategic consulting on complex technological solutions (infrastructure, databases, middleware, analytics, and cloud).
•Facilitate discovery workshops, scoping, and business needs definition, translating them into technical architectures and business cases.
•Design and present end-to-end solutions (on-premise and cloud), tailored for public sector, banking, telecom, and healthcare industries.
•Deliver over 100 executive presentations and demonstrations, facilitating C-level decision-making.
•Contribute to the negotiation and structuring of complex commercial offers, generating significant annual growth.
•Lead application modernization and database consolidation projects, reducing operational delays and improving performance.
•Coordinate with delivery teams to ensure reliable estimates, controlled execution, and client satisfaction.
•Implement data-driven reporting and sales forecasting, ensuring alignment between commercial strategy and delivery.
Thales
Marketing and consulting service manager
TELECOMMUNICATIONS
June 2014 - May 2017 (2 years and 11 months)
Abidjan, Côte d’Ivoire
•Led the design and deployment of mobile marketing and digital service platforms across West and Central Africa, serving telecom operators and large enterprises.
•Managed end-to-end delivery of value-added services, including customer engagement solutions, secure cloud backup, and digital monetization platforms.
•Conducted business analysis, solution scoping, and pre-sales activities to align technical solutions with client revenue growth objectives.
•Drove data analytics initiatives to optimize user adoption, increase Average Revenue Per User (ARPU), and enhance customer experience.
•Coordinated cross-functional teams (engineering, operations, partners) to ensure seamless integration with telecom core networks and IT systems.
•Contributed to a 300% increase in managed services revenue through innovative service offerings and strategic customer engagement.
•Oversaw service performance, quality assurance, and continuous improvement of deployed platforms supporting 100M+ subscribers.