Freelancer profile translated to English.
Back to original languageAbout Faissoil
I am a certified virtual agent. I graduated in digital IT in 2018. My first experience was with a Malagasy operator (TELMA) as a data management officer in sales between 2019-2021. Then at Bouygues Telecom in digital for 2 years. After that, I had a great experience as a team manager in a call center (como-call) where I managed everything related to administration, recruitment, and training for new hires. I obtained my virtual assistant certificate on 01/19/2024 and have worked on Upwork and many other platforms. Currently, I am working at Free-Telecom as a multimedia assistant since 11/13/2023.
French
Native or bilingual
English
Conversational
Spanish
Conversational
Arabic
Conversational
Remote only
Primarily works remotely
Experience
- Free TelecomMultimedia AssistantTELECOMMUNICATIONSNovember 2023 - Today (2 years and 9 months)Bordeaux, FranceBusiness support in technical assistance (PTO installation, technician intervention, incident ticket tracking, fiber and ADSL connection, resolution force, logistics monitoring; equipment renewal). Acquisition of Freebox for new subscribers and mobile plan sales. After-sales service. Job trainer and tutor for new recruits.
- (Rama Call)General ControllerTELECOMMUNICATIONSJanuary 2018 - January 2019 (1 year)Fès, MoroccoCPF (personal training account) project, to help concerned individuals create their accounts and benefit from one or more training courses of their choice.
- (PERFTEL)Customer AdvisorENERGY AND UTILITIESMay 2020 - July 2021 (1 year and 2 months)Fès, MoroccoStill on the same CPF project for the training account and also on the renewable energy project.
Recommendations
Be the first to recommend Faissoil
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Certificate of Merit in Plastic ArtsUniversity of Fine Arts of Paris2023Attestation de mérite en art plastique
- 2nd year of French Law2021L2 en droit français
Certifications
- Virtual Agent CertificateImpulse2024