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Fadwa MtouneFM

Fadwa Mtoune

Collection Expert

€175/day
Casablanca, MA
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Fadwa

Senior manager in collection and credit management, I support companies in improving their cash flow, reducing and structuring effective financial processes.
With over 15 years of experience, I work in contexts of transformation, growth crisis, with both an operational and strategic posture.
  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • ReKrute
    Collection and litigation manager
    January 2016 - Today (10 years and 5 months)
    Coordination, Monitoring and measurement of DSO

    Management and monitoring of performance indicators and Reporting.

    Define with the sales department the clauses most appropriate to the activity, the

    nature of the clientele and the company's financial policy or constraints.

    Customer reminders and litigation.

    Judicial collection: transfer and monitoring of files to lawyers,

    bailiffs, notaries and experts.

    Monitoring and analysis of the aging balance

    Resolution of customer disputes, implementation of weekly points with the

    Commercial and Financial services in the context of customer portfolio management

    Draft or revise the general conditions of sale

    Product sales prospecting, customer loyalty, monitoring customer satisfaction

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Education

  • Bac+4 Information System Marketing and Trade
    Institut Supérieur de Génie Appliqué
    2007

Certifications

  • Taking into account the financial dimension in my work
    ESSEC Executive Education
    2018

Skill set (9)

Categories