Fadia Lili

🎓 With over 8 years of experience in IT project management and an MBA in Project Management, I specialize in AMOA (IT assistance to business units) and digital transformation. I have led complex projects with significant strategic impact in sectors such as payroll, insurance, payment systems, and tourism.

🌍 My approach is cross-functional and results-oriented, intervening at every stage of the project, from initial scoping to change management. My expertise allows me to lead multidisciplinary teams, optimize processes, while respecting deadlines and budgets, and ensuring stakeholder satisfaction.

🔍 Key Skills:

• Project Management / AMOA / PMO

• Functional Analysis

• Project Planning, Monitoring, and Coordination

• Risk and Resource Management

• Methodologies: Agile, Scrum, Prince2

• Change Management

🛠️ Technical Tools: MS Project, Jira, Azure DevOps

💼 Professional Experience:

• Management of the OnePolo project, redesigning the Order to Cash process in SAP for significant improvement in operational efficiency and financial flow management.

• Management of 25 simultaneous projects: Management and coordination while respecting deadlines and budgets.

• "Passion for Customer" Project: Winner of the CX Award 2021, recognizing excellence in customer experience 🏆.

• Process Automation: Reduction of budget overruns and better risk control.

• Training Programs: Development of training for developers and sales teams.

• GDPR Compliance: Compliance of tools, management of IT authorizations and cookies.

📈 Additional Skills:

• Effective communication, needs analysis, change management, monitoring, and reporting.

💪 Soft Skills: Creativity, adaptability, teamwork, rigor, customer service orientation.

🚀 Goals: Always seeking new challenges.