Freelancer profile translated to English.
Back to original languageAbout Facundo
Senior SysAdmin & IT Operations | Trilingual Support (ES/EN/PT)
I help companies keep their IT infrastructure operational, secure, and efficient. With over 8 years of technical experience, I offer a solid blend of systems administration and operational management.
I am a "hybrid" profile: I have the technical ability to resolve critical server and network incidents, and the business vision to improve processes and workflows.
What do I solve for you?
System Administration: Comprehensive management of Windows Server, Linux environments, and virtualization.
Microsoft Environments: Expert in deployment, management, and troubleshooting of Office 365 and Active Directory.
Trilingual Technical Support: Incident resolution (L1-L3) and documentation in Spanish, English, and Portuguese. Ideal for international teams.
IT Operations: Analysis of bottlenecks and optimization of technological resources.
Why work with me:
Communication: Native/bilingual fluency in 3 languages.
Location: Based in Madrid, flexible working hours.
Approach: Focused on rapid problem-solving and prevention of future failures.
[ENGLISH]
Senior IT Operations Specialist & SysAdmin based in Madrid.
I bridge the gap between complex technical requirements and smooth business operations. With 8+ years of experience, I specialize in keeping systems running and users supported.
Core Services:
System Administration (Windows/Linux).
Office 365 & Active Directory management.
Trilingual Technical Support (English, Spanish, Portuguese).
IT Infrastructure troubleshooting & maintenance.
Available for immediate projects. Let's discuss how I can support your IT needs.
Spanish
Native or bilingual
English
Fluent
Portuguese
Fluent
Can work on-site
Madrid (up to 50km)
Experience
- TWENTY TWOCo-Founder & Technical Operations LeadE-COMMERCEApril 2024 - Today (2 years and 2 months)Madrid, SpainCo-founded a digital startup, acting as the bridge between business strategy and technical execution.Key Responsibilities:Technical Leadership: Translated complex business requirements into clear technical specs for the development team.Agile Management: Managed delivery cycles (Sprints) and the product roadmap, ensuring on-time releases.Operations: Oversaw the technical infrastructure and operational workflows.Strategic Planning: Successfully balanced full-time corporate responsibilities with startup growth, demonstrating high-level efficiency and prioritization.
- RECARGAPAYSenior IT Systems Engineer | MDM SpecialistTECHMay 2025 - October 2025 (5 months)Buenos Aires, ArgentinaFleet Management & Automation Engineer responsible for a multi-OS environment.Key Achievements:MDM & Patch Management: Orchestrated a mixed fleet (Windows/Mac) using Kace SMA and Jamf Pro, ensuring compliance and security updates.Automation: Engineered custom scripts for silent application deployment and updates, reducing manual workload by 40%.Architecture Design: Led the strategic migration to Oomnitza (ITAM) and Hexnode, modernizing the CMDB and enabling Zero-Touch Provisioning.Identity & Operations: Administered Google Workspace as the primary IdP, managed access via 1Password, and streamlined incident workflows in Jira Service Management.
- BM GLOBAL SERVICESIT Support Engineer & Identity Access Admin (IAM)TECHFebruary 2023 - May 2025 (2 years and 3 months)Buenos Aires, ArgentinaHigh-Volume Technical Support & Identity Management in a secure environment.Key Metrics:High Performance: Resolved +50 tickets weekly maintaining an SLA above 98% (Hardware/Software).Identity & Security (IAM): Managed user access and security policies using Active Directory, Microsoft Entra ID, and Duo MFA.Virtualization Support: Supported a VDI infrastructure (Citrix & Rocket Software) for 500+ remote users, handling cloud admin accounts and session troubleshooting.Tools: Expert user of ServiceNow for incident management and reporting.
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Education
- DIPLOMA IN PYTHON & MACHINE LEARNINGUTN (Universidad Tecnológica Nacional)DIPLOMA IN PYTHON & MACHINE LEARNING
- ENGLISH LANGUAGE DEGREE(Centro Educativo Complementario de Idiomas Extranjeros)2011ENGLISH LANGUAGE DEGREE