Freelancer profile translated to English.
Back to original languageAbout Fabrice
Welcome to my Profile
I am a Salesforce consultant and Product Owner / AMOA.
I have been working on Salesforce projects as a Business Analyst for over 3 years. I also have over 7 years of experience in Product Owner positions (in an Agile environment).
As a Salesforce Consultant, I work on the following missions:
Experience Cloud: Scoping and alignment of the solution with front-end use cases. Definition of user journeys, specifications for Front and back office logic, business process modeling.
Service Cloud: Strengthening customer services with customized solutions to improve satisfaction and problem resolution.
🚀 CRM Project Management
Needs scoping
Use case definition
Functional transposition
Process modeling
Performance indicator definition
🚀 Salesforce Consultant
Implementation, integration, and administration
CRM migration
Salesforce solution deployment
Customer journey design on Experience Cloud
As a Product Manager & Product Owner, I am involved in the following missions:
Product vision and strategy
OKRs definition
Product roadmap
Competitive analysis
Product market fit study
Participation in Executive Committees and alignment with the business
Management of the Product, Design, Tech, and Data team
Stakeholder communication
Product Manager
Discovery methods management
Story map creation
Product lifecycle management
Product roadmap creation
Product performance analysis
Design thinking with the UX team
Product Owner
Agile Scrum delivery management
User stories / functional specifications creation
Backlog prioritization
Agile rituals management
Development monitoring
Need a Salesforce consultant?
Looking for a Product Owner?
Do not hesitate to contact me.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km), Lille (up to 50km), Lyon (up to 50km)
Experience
- Conseil national de l'ordre des experts-comptablesAMOA ConsultantCIVIC AND SOCIAL ORGANIZATIONSJanuary 2022 - Today (4 years and 5 months)Paris, FranceProject: "PEP" Program (Professional Practice Platform)Context: CNOEC transformation program aiming to digitalize all processes linking Regional Councils to Chartered Accountants, from their internship to their deregistration, including their life as a Chartered Accountant (Internship / Registration / Transfer / Contribution Management / Insurance / AML-CFT Control / Quality Control / Illegal Practice + Back office) through a single platform.Environment: Salesforce (Service Cloud - Experience Cloud - Omnistudio) / Atlassian (Jira - Confluence - Trello) / CRM (Istya)• Conduct business and requirements gathering workshops with business stakeholders• Write restitution presentations for sponsors in the upstream phase• Write requirements and specifications documents• Model business processes and target workflows• Write User Stories and functional specifications for the Dashboard module and Front portal - Back Salesforce logic• Participate in Agile ceremonies (Daily, Grooming, Retrospective)• Monitor the module's roadmap and delivery
- Conseil national de l'ordre des experts-comptablesAMOA Consultant / Product OwnerCIVIC AND SOCIAL ORGANIZATIONSAugust 2021 - March 2024 (2 years and 8 months)Paris, FranceProject: Quality Control PortalContext: To maintain the quality of the profession and ensure continuous harmonization of professional practices, the CNOEC conducts extensive quality control campaigns of various types (Liberal / CAIM / AGC), through a portal/back-office tool integrated with the order's CRM. My role was to support the business referent and the team in the evolution of this complex tool, which combined fixed and contextual forms, complex workflows between various users (and associated roles), and rights management.• Write project specifications and associated documentation• Requirements gathering workshops: support the business referent in defining product needs and prioritizing them.• Maintain and prioritize the product backlog based on defined business values per item• Write User Stories for the Quality Control project• Participate in Agile ceremonies (Daily, Grooming, Retrospective)• Define test plans and write the functional acceptance testing document• Acceptance testing of User Stories• Oversee the deployment of the new Release
- Parex LankoProduct OwnerRETAIL (SMALL BUSINESS)January 2021 - August 2021 (8 months)Paris, FranceProject: PAREX LANKO Website Redesign• Project scoping• Facilitate business workshops• Define product backlog and break down target user stories• Write user stories
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Education
- Master of Business Administration (MBA), Digital Marketing (Internet Marketing and Commerce)Institut Léonard de Vinci2016
- MASTER 2, Digital Marketing and Interactive CommunicationWIBS - Weller International Business School2014
Certifications
- SAFE 6 Product Owner / Product ManagerScaled Agile Inc2023