Freelancer profile translated to English.
Back to original languageAbout Fabrice
I support small and medium-sized enterprises in structuring manual and established processes, implementing digitalization meaningfully, and saving tangible time and costs, all without unnecessary large IT projects.
My focus is on clear processes, fast implementation, and measurable results. I work practically, independently of software providers, and always with an eye on the actual benefit for the company.
What I solve for my clients:
- Non-transparent or inefficient workflows
- Manual tasks that consume time and resources
- Lack of structure in projects and processes
- Unclear responsibilities and interfaces
- Digitalization without clear added value
Services:
- Process analysis & optimization (as-is / to-be)
- Project management & implementation support
- Digitalization & automation consulting
- Structuring of sales and back-office processes
- KPI definition & success measurement
- Tool and workflow optimization
My working method:
- Pragmatic & implementation-oriented
- Clear goal definition & structured workflow
- Focus on quick wins and sustainable improvements
- Close coordination with specialist departments
- Transparent communication
German
Native or bilingual
English
Conversational
Spanish
Basic
Remote only
Primarily works remotely
Experience
- ZEPPELIN RENTAL,Project Manager and Process Manager (Sales Excellence)CIVIL ENGINEERINGJanuary 2003 - Today (23 years and 6 months)Garching bei München, BY, Germany• • Implementation of strategic digitalization initiatives in sales through AI-supported solutions. Result: –60% manual effort.• • Development of scalable, system-supported, and automated sales processes along the sales funnel. Result: +50% data quality and +20% closing rate.• • Introduction of KPI-based reporting for steering performance and customer satisfaction. Result: Higher transparency of customer interactions and more efficient processes.
- bao solutions GmbH,Account Manager and Customer Success ManagerSOFTWARE PUBLISHINGJanuary 2007 - January 2022 (15 years)Munich, Germany• • Co-responsibility for the development and scaling of the sales strategy from customer segmentation to the structuring of inbound and outbound processes. Result: +30% revenue growth through data-based sales management.• • Management and further development of the customer success team with a focus on SaaS scaling and a consistent customer experience throughout the customer lifecycle. Result: Higher customer retention and –50% onboarding time through process standardization.
- Wavestone Germany AG,Senior Consultant – Strategic IT ManagementCONSULTING AND AUDITSJanuary 2007 - January 2021 (14 years)Munich, Germany• • Planning and management of complex IT transformation projects including provider change as well as risk, quality, and project controlling in close coordination with internal and external stakeholders. Result: On-time completion of all project milestones.• • Conception and moderation of interdisciplinary workshops for the development of practical IT solutions. Result: Improved stability, service quality, and user satisfaction of IT processes.
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Education
- Master of ScienceSteinbeis School of Management and Innovation2021Master of Sience
- Bachelor of ArtsDuale Hochschule Baden-Württemberg2013Bachelor of Arts