Freelancer profile translated to English.

Description

After 16 years with the consulting firm Accenture, in development, analysis, management, and consulting activities where I developed a dual technical and functional expertise in project management, information system deployment, and the implementation of software packages such as SAP in our clients' various business sectors, I continued my experience as head of an IT department at Carrefour for 7 years, then managed international and Digital projects for 5 years at Catalina Marketing, and headed departments at software vendors Unit4 and Sopra Steria Real Estate.

Freelance since 2023 in program coordination, IT Director assistance, and competence center organization.

Dynamic and motivated, these various roles have allowed me to hold transversal positions with responsibilities requiring responsiveness, good listening skills, analytical and synthesis abilities, as well as a strong sense of initiative.

I would be delighted to assist you with your delivery projects.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

RAJAPACK S.A.
Salesforce Program Director
RETAIL (LARGE RETAILERS)
March 2024 - Today (2 years and 3 months)
Tremblay-en-France, France
Salesforce Program Director at RAJA
• Streamline and standardize CRM usage (Sales and Services Cloud).
• Coordinate the Core Model project and deployment across all group subsidiaries.
• Manage the budget and suppliers (Integrators,
• Coordinate all operations within cost and deadline constraints
Program Management Salesforce Customer Relationship Management (CRM) Contracts Budget Core Model International Deployment English
Odigo
Senior Customer Services Partner
SOFTWARE PUBLISHING
September 2023 - February 2024 (6 months)
Boulogne-Billancourt, France
Senior Customer Services Partner at ODIGO
• Proactively manage customer management satisfaction
• Analyze clients' business challenges, identify and develop business opportunities, and create commercial proposals
• Coordinate all operations within cost and deadline constraints
Project Coordination Team Coordination Business Analysis Support customer relations Budget Customer Satisfaction English
Sopra Steria
IT Department Director
REAL ESTATE
January 2021 - December 2022 (2 years)
Director of the Ulis agency (Social Real Estate ERP)
Managed a department of 130 people by arbitrating priorities in terms of finance (income statement, profitability), commercial (client relations, sales, Group synergies), human resources (recruitment, motivation, development), production (assignments, monitoring, capitalization), and quality based on economic reality:
o Led the account manager team
o Monitored satisfaction and ensured client relations
o Managed the income statement (forecasts, actuals, invoicing, collections) in line with revenue and profit objectives,
o Developed business and led transformations,
o Managed teams (5 managers, 40 Consultants, 6 Project Managers, and 80 R&D),
o Provided pre-sales support for services,
o Guaranteed project profitability,
o HR Management,
CIO NLP Management Committee customer relations Consulting Pre-sales Project Management integrator