Freelancer profile translated to English.
Back to original languageAbout Fabrice
With over 20 years of experience in IT, I have built a solid career path: from support technician to IT project manager, including years as Incident & Problem Manager on complex large-scale environments.
Today, I am involved in high-stakes missions: IT project management, ITSM management, deployment, and structuring of ServiceNow repositories.
What I bring concretely:
▸ End-to-end IT project management (scoping, planning, budget, reporting)
▸ Major incident and problem management (crisis units, SLA/OLA, lessons learned)
▸ Structuring of catalogs and CMDB in ServiceNow
▸ Coordination of internal and external technical teams
▸ Facilitation of committees (steering committees, technical committees, monitoring committees)
Certified ITIL V3 and Scrum Master, I have worked for large companies such as RATP, Léon Grosse, Monoprix, and Manpower.
French
Native or bilingual
Can work on-site
Paris (up to 40km)
Experience
- RatpIT PROJECT MANAGERJanuary 2024 - January 2025 (1 year)Inventory and reporting of hardware in ServiceNowCreation and monitoring of the catalog for all hardware and equipmentMonitoring of hardware and equipment costsFacilitation of the workshop for data harmonization between Client (ServiceNow) and SuppliersContact point for Client / Supplier relations
- Léon GrosseIT Project ManagerCIVIL ENGINEERINGJanuary 2023 - January 2024 (1 year)Hardware inventory and personnel census of acquired companies (with site visits). Integration of hardware and members into ServiceNow Coordination of technical teams (internal/external) during site interventions Facilitation of monitoring and technical committees Creation of procedures dedicated to Technical Support
- G2R-FORMATIONPROJECT MANAGER - BUSINESS ANALYST - SCRUM MASTEREDUCATION AND E-LEARNINGJanuary 2021 - January 2022 (1 year)I completed my training in Project Management - Scrum Method at the G2R centerI obtained my Scrum Master certification.
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Education
- OPERATIONAL PROJECT MANAGEMENT APPROPRIATING THE ROLE OF MANAGERActive Partners2020GESTION OPÉRATIONNELLE DE PROJET S'APPROPRIER LE RÔLE DE MANAGER
- ADMINISTRATIONLOTUS NOTES2006ADMINISTRATION