Freelancer profile translated to English.

Description

With 15 years of experience, I support organizations in defining their functional needs, implementing adapted solutions, and ensuring user adoption. I work on transformation projects in agile mode, bringing expertise in developing customer-oriented business cases, process optimization, and operational activity management. My goal: to guarantee the sustainability of deployed solutions and their full appropriation by stakeholders.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Boulogne-Billancourt (up to 50km)

freelance
MOA Expert
November 2023 - Today (2 years and 6 months)
Digitalization of processes for a real estate agency brand
 Managed the redesign of the customer journey: automation of offer publication (API and CMS integration), implementation of an online appointment booking tool, and dematerialization of mandate management.
 Coordinated business workshops
 Wrote user stories and monitored development until production release.
Design of specifications for chatbot creation
 Facilitated scoping workshops with marketing and customer service teams
 Formalized functional and technical requirements
 Defined conversation scenarios and acceptance criteria
 Wrote SFDs for the selection of an integrator.
Finalization of a plant recognition AI project
 Compiled a dataset of seedlings (various species and stages) and performed manual cleaning and annotation
 Wrote Python code to process images
 Selected a pre-trained CNN architecture (e.g., ResNet50)
 Training & evaluation: monitored metrics (precision, recall, F1-score) and adjusted hyperparameters (learning rate, batch size)
• Defined requirements and analyzed generative AI solutions for a UAE bank
 Conducted a scoping study to identify use cases (RAG, virtual assistants, automatic summarization)
 Mapped target processes and benchmarked LLM solutions
 Wrote a recommendation note, estimated potential gains
ARVAL
Change Manager
BANKING AND INSURANCE
January 2022 - January 2023 (1 year)
Salesforce MVP
• Defined business cases and 40 user stories for MVP backlog (Italy, UK, Netherlands)
• Monitored developments using JIRA
• Managed testing and validation (UAT)
• Designed communication strategy and created change management kits
• Represented Retail in project and steering committees
• Modified data model to integrate white-label partners
• Conducted partner data cleaning Key achievements:
• Integrated partner management and contract renewal automation into Salesforce
• Trained 12 internal ambassadors
• Created step-by-step user guides for the 40 user stories, with focus on business benefits

CHANGE MANAGER
Generali
Change Manager / Organizational Consultant
January 2021 - January 2022 (1 year)
Feasibility study for decommissioning core business tool
• Gathered and analyzed current state with business and technical experts
• Led 20 workshops with business teams to build a functional backlog
• Proposed user journey models with Salesforce as the core reference tool
• Suggested a 3-year digital transformation roadmap Key achievements:
• Built a backlog of 200 user stories
• Mapped project risks
• Developed budget estimates for 3 scenarios and presented recommendations
• Presented findings to top management

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Master's degree in business and Sales Engineering,
IUP Management de la distribution
2001
commerce electronique
: Higher education certificate in Business and Marketing Level 2
ICD Business School Paris
2001
marketing et commercial