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Fabrice LarueFL

Fabrice Larue

Support Project Manager

€520/day
Lyon, FR
8-15 years
Digital Project Management
Zendesk
Web Marketing Strategy
AI Chatbot
AI Agent

Average response time: 1 hour

Freelancer profile translated to English.
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About Fabrice

I help companies implement, improve, or evolve their support tools and digital projects, with a pragmatic and field-oriented approach.

For over 15 years, I have worked on web projects, internal tools, support platforms, and complex migrations, both technically and organizationally.
I have notably managed projects involving Zendesk, Sprinklr, and more recently integrations related to LLMs and generative AI.

What I appreciate in a project is successfully bridging the gap between business needs, technical constraints, and the experience of the teams who will use the tools daily.

I can be involved in:

- Implementing or migrating tools like Zendesk
- Scoping and managing digital projects
- Organizing and optimizing customer support
- Integrating AI/chatbot tools into an existing environment
- Writing functional requirements
- Coordinating between business, product, and technical teams
- Change management and training

I have worked for a long time in environments where autonomy, finding concrete solutions, and moving forward effectively without unnecessary overhead were essential.

I can intervene either as a temporary reinforcement or on a project followed from start to finish.

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Lyon (up to 10km)

Experience

  • shadow
    Support Project Manager
    TECH
    October 2022 - July 2025 (2 years and 9 months)
    Paris, France
    I managed projects related to support tools and customer service organization, from needs analysis to solution deployment. My role covered needs scoping, configuration, testing, team coordination, and monitoring. I notably participated in the implementation of Sprinklr, then the migration to Zendesk, and topics related to automation and AI.
    Sprinklr Zendesk Project Management Customer Support Generative AI
  • Numberly
    Digital Project Manager
    DIGITAL AND IT
    November 2009 - October 2022 (12 years and 11 months)
    Paris, France
    End-to-end management of web marketing projects: defining specifications, coordinating teams (UX/UI, front-end & back-end development), managing schedules, optimizing internal tools, team supervision, and client relations. Implementation and management of ticketing and inventory tools for the Helpdesk department.
    Digital Project Management Web Marketing Strategy HelpDesk Customer Relationship Management (CRM) Reporting

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Education

  • Master 2
    Campus Fonderie de l'image
    2011
    Master 2
  • Bachelor's degree in multimedia scripting for distance learning, Multimedia
    Campus Fonderie de l'image
    2009
    Licence de scénarisation multimédia pour la FOAD, Multimédia
Check out Fabrice's education

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