Freelancer profile translated to English.

Description

Transformation and project coordination professional with experience in system deployment, operational improvement, and change management in industrial, banking, regulated, and international environments. Experience in coordinating cross-functional teams, stakeholder management, project governance monitoring, and transformation activities involving CRM, SharePoint, and operational process redesign in international settings. Strong skills in coordination, planning, and stakeholder management with a collaborative approach focused on business needs, team alignment, and transformation support.

Languages

English
Native or bilingual
French
Native or bilingual
Italian
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 10km)

DEKRA
Project Manager Implementation
April 2024 - June 2025 (1 year and 2 months)
Paris, France
Coordination of a €10 million CRM and operations transformation program involving HR, Finance, IT, Change Management, and Regional Departments, with a pilot impacting 250 employees before national deployment to 3,000 users.
Collaboration with business teams, end-users, and IT to define, test, and deploy new functionalities aligned with operational needs.
Management of project governance activities: stakeholder coordination, deliverable tracking, risk monitoring, scheduling, EXCOM reporting, and SteerCo preparation and facilitation.
Support for user adoption and operational engagement through coordination of communications, training, and support activities with field teams and regional management.
Result: identification of critical gaps between business needs and the proposed solution, contributing to the re-evaluation of the scope before national deployment.
Project coordination, Stakeholder coordination Change Management RAID Project Reporting
Square Management / Manitou - Société Générale
Senior Change Management Consultant
June 2022 - April 2024 (1 year and 10 months)
Paris, France
*Manitou: International transformation program in a complex and change-resistant environment

- Definition and deployment of a global change management strategy linked to the deployment of a new MDM system across Europe, USA, and Asia, impacting approximately 250 employees.
- Development of communication, training, and support plans using ADKAR and Prosci methodologies while assessing adoption risks, user impacts, and project feasibility.
- Coordination of stakeholders in the selection and integration of the internal Change Manager and program ambassadors.
- Provision of operational support materials: templates, RACI, RAID log, detailed action plans, and training materials to support process deployment and adoption.
- Result: successful delivery of the change management strategy within a 3-month timeframe.

*Société Générale: Regulated and international banking environment

- End-to-end management of the deployment of a SharePoint document management system between teams located in France and India.
- Organization of weekly meetings, workshops, and operational monitoring activities to support the deployment and adoption of new processes.
- Identification of operational and compliance risks related to document access and confidentiality, while supporting the implementation of secure governance processes.
- Result: successful deployment of a secure EDM system containing over 3,000 documents within project deadlines.
EDM Change Management Workshops Process facilitation Stakeholder coordination
Mi-GSO - Thalès
Project Coordination & Process Improvement
March 2021 - December 2021 (9 months)
Paris, France
Identification of the existing delivery process limitations through operational feedback and stakeholder discussions.
Adaptation of processes to remote work constraints during the COVID period while maintaining Thales' security and confidentiality standards.
Result: reduction of approximately 70% in last-minute deliveries due to the redesign of planning and document coordination processes.
Change Management Process facilitation Stakeholder coordination Operational & Execution Support