Freelancer profile translated to English.

Description

E-commerce / E-marketing / Customer Relationship & Logistics Project Management

- Comprehensive e-commerce project management: Functional specifications, navigation, ergonomics, content, messages and values, SEO, planning and budget management, team management.

- Customer/prospect relationship management, call center & loyalty process.

- Supply chain management.

- E-marketing: Web analytics, E-mailing, SEM, partnerships and affiliation, event websites...

- Influence strategy: Social web, content management and animation.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Bordeaux (up to 50km), Bordeaux (up to 100km)

Alionor
Web Project Director / Senior Web Project Manager
E-COMMERCE
April 2015 - Today (11 years and 1 month)
Bordeaux, France
- Consulting in e-Commerce, e-Business, and e-Marketing strategy.
- Change management support.
- Online sales performance analysis and optimization.
- Creation, redesign, and maintenance of websites.
- Competitive intelligence.
AMOA Web Project Management Consulting Webmarketing Strategy Webmarketing SEM E-commerce
Cdiscount
Delegated E-Commerce Project Director
E-COMMERCE
March 2013 - November 2014 (1 year and 8 months)
Bordeaux, France
- Digital Manager (front & back & TMA) / Logistics / Customer Service (PAC and performance monitoring) for the Delegated E-Commerce branch of Cdiscount.
- Private Label Development: 360° management of the Go Sport website.
- Project management and organization of the integrated Cdiscount service: Marketplace Implementation, SAAS Payment, Behavioral Web, Web-to-Store, Store-to-Web, E-logistics, and Offshore Customer Service Relocation.
- E-commerce strategic consulting (Ergonomics, ROI Improvement, Statistical Studies / Conversion & Benchmarks etc.)
- Budgetary and contractual management (P&L / Invoicing / Quotes / Contracts and Amendments)
AMOA Customer Service Logistics Web Project Management Team Management
Atilom
Senior Web Project Manager & Business Developer
E-COMMERCE
September 2011 - November 2012 (1 year and 2 months)
Lyon, France
- Consulting services in e-Commerce, e-Business, and e-Marketing strategy.
- Online sales performance analysis and optimization.
- Website audits.
- Creation, redesign, and maintenance of websites.
- Natural referencing of websites and sponsored link campaigns
Community management.
- Relational marketing and CRM.
- Competitive intelligence.
- Reporting.
AMOA Web Project Management E-commerce