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Fabien TersoglioFT

Fabien Tersoglio

Senior Functional Project Manager

€500/day
Bordeaux, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Fabien

E-commerce / E-marketing / Customer Relationship & Logistics Project Management

- Comprehensive e-commerce project management: Functional specifications, navigation, ergonomics, content, messages and values, SEO, planning and budget management, team management.
- Customer/prospect relationship management, call center & loyalty process.
- Supply chain management.
- E-marketing: Web analytics, E-mailing, SEM, partnerships and affiliation, event websites...
- Influence strategy: Social web, content management and animation.
  • English

    Native or bilingual

Can work on-site
Bordeaux (up to 50km), Bordeaux (up to 100km)

Experience

  • Alionor
    Web Project Director / Senior Web Project Manager
    E-COMMERCE
    April 2015 - Today (11 years and 1 month)
    Bordeaux, France
    - Consulting in e-Commerce, e-Business, and e-Marketing strategy.
    - Change management support.
    - Online sales performance analysis and optimization.
    - Creation, redesign, and maintenance of websites.
    - Competitive intelligence.
    AMOA Web Project Management Consulting Webmarketing Strategy Webmarketing SEM E-commerce
  • Cdiscount
    Delegated E-Commerce Project Director
    E-COMMERCE
    March 2013 - November 2014 (1 year and 8 months)
    Bordeaux, France
    - Digital Manager (front & back & TMA) / Logistics / Customer Service (PAC and performance monitoring) for the Delegated E-Commerce branch of Cdiscount.
    - Private Label Development: 360° management of the Go Sport website.
    - Project management and organization of the integrated Cdiscount service: Marketplace Implementation, SAAS Payment, Behavioral Web, Web-to-Store, Store-to-Web, E-logistics, and Offshore Customer Service Relocation.
    - E-commerce strategic consulting (Ergonomics, ROI Improvement, Statistical Studies / Conversion & Benchmarks etc.)
    - Budgetary and contractual management (P&L / Invoicing / Quotes / Contracts and Amendments)
    AMOA Customer Service Logistics Web Project Management Team Management
  • Atilom
    Senior Web Project Manager & Business Developer
    E-COMMERCE
    September 2011 - November 2012 (1 year and 2 months)
    Lyon, France
    - Consulting services in e-Commerce, e-Business, and e-Marketing strategy.
    - Online sales performance analysis and optimization.
    - Website audits.
    - Creation, redesign, and maintenance of websites.
    - Natural referencing of websites and sponsored link campaigns
    Community management.
    - Relational marketing and CRM.
    - Competitive intelligence.
    - Reporting.
    AMOA Web Project Management E-commerce

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Education

  • DESS Multimedia & Communication - Web Project Management
    Université Paris II Assas
    2001

Skill set

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