Fabienne Z.

• Renegotiations of all expiring contracts with a target gain of 15%
• Resolution: Weekly committee to present the negotiation strategy to achieve a 15% cost optimization

• Scope: 900 virtual machines, 700 switches, 580 Wi-Fi access points
• Resolution: Change of service provider to Experis, the Group's historical provider for the Helpdesk scope
• + Hardware purchase – €1.1M negotiated down to €655k – €445k gain, or 40% (88% discount on public price):

• RFP for a new Firewall requirement: managed Firewall service (governance, supervision, incident resolution, and change requests)
• Resolution: Choice of Nomios, a new provider for the Group, with a performance commitment including penalties for contract termination if 3 P1 incidents in 3 months do not meet SLAs
• + Hardware purchase – €880k negotiated down to €172k – €708k gain, or 80%

• RFP to select the best maintenance partner for SAP perpetual licenses before migration to S/4HANA
• Resolution: Choice of Rimini with a 3-year commitment

• Context: RFP to challenge the historical provider Infosys (simplify IT governance, secure critical applications, and improve user experience for SAP, BW, and GCR scope)
• Resolution: Choice of TCS

Purchasing Performance Plan (€145M/year across 500 software contracts):

• Flooid is a unified commerce platform editor for optimizing customer engagement and sales at every touchpoint.
• Resolution: I sent a termination letter based on our phone conversation. The publisher did not contest this termination.

• Blueyonder is an end-to-end scalable platform editor built on a common data cloud with integrated AI to increase customer satisfaction while creating a more sustainable supply chain.
• Resolution: The publisher contested this termination, but I sent a second letter with the legal department to highlight the publisher's technical failure in incident resolution with supporting evidence.

• Adobe added AI to its product, increasing its cost by 30%. We did not need the AI and wanted to maintain the same price.
• Resolution: We did not succeed and signed the 3-year renewal due to user needs.

• Renewal of Service Cloud and Marketing Cloud products.
• Resolution: Volumes adjusted downwards + contractual increase halved.

• Management of the warehouse in Russia with the need to migrate to an on-premise model versus SaaS due to the political context.
• Resolution: Request for reactivation of our perpetual licenses dating from 2016 for €80k. Negotiation for a one-year duration with annual fees without SaaS at €269k.

• Context: RFP Integration France (Atos, IBM, Capgemini, Accenture)
• Issues: Obtain the best quality/price ratio
• Resolution: Adherence to the schedule

• Context: The former CIO and the historical provider had drifted towards a too heavily customized tool (very high run cost). The new CIO wanted to start with a clean slate and proceed with a new scoping to replace the historical tool.
• Issues: Remain as native as possible.
• Resolution: Adherence to schedule and budget.

• Context: Evaluate the performance of major suppliers within the Global IT Services scope (Accenture, Capgemini, CGI).
• Issues: Collect the position of each country concerned by the suppliers to be evaluated.
• Resolution: Action plan presented by suppliers to improve service continuity and client satisfaction at Carrefour.

• Context: Implement catalog orders (CGI, Capgemini).
• Issues: Automate order creation.
• Resolution: Uploading negotiated price files to SAP.